Summary
Overview
Work History
Education
Skills
Timeline
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Mattie Crowe

Summary

Results-driven Assistant Manager with over 7 years of experience in the retail and grocery industry, specializing in team leadership, inventory management, and exceptional customer service. Demonstrated expertise in supporting store managers, training staff effectively, and maintaining a clean, well-stocked, and inviting shopping environment. A strong commitment to achieving sales goals while upholding high standards of customer satisfaction consistently contributes to store success. Proven ability to foster a collaborative team atmosphere that enhances operational efficiency and drives positive customer experiences.

Overview

29
29
years of professional experience

Work History

Assistant Bakery Manager

Martins Grocery Store
09.2024 - Current
  • Ensured compliance with health and safety standards within bakery operations.
  • Oversaw inventory management, maintaining optimal stock levels for production needs.
  • Coordinated sales and processing employees to efficiently handle large order volumes.
  • Provided training on proper techniques for producing baked goods to new employees.
  • Demonstrated product execution and layout to staff, adhering to food safety standards.
  • Managed customer service, resolving complaints to enhance satisfaction with bakery offerings.

Assistant Manager

Aldi
09.2021 - 06.2022
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Developed and implemented procedures for staff to handle customer complaints efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed daily financial transactions including cash handling, deposits, receipts.

Assistant Manager

Aldi
01.2018 - 09.2021
  • Maintained current knowledge of company products and services to enhance operational effectiveness.
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Collaborated with management on strategic planning to meet business objectives.
  • Developed an inventory tracking system to streamline supply ordering processes.
  • Implemented procedures for staff to resolve customer complaints efficiently.
  • Executed day-to-day tasks with accuracy and efficiency.
  • Managed daily financial transactions, including cash handling and deposits.

Key Holder

Big Lots
06.2013 - 12.2017
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Assisted in general housekeeping to maintain store image.

Preschool Teacher

Little Lambs Child Care
08.2003 - 08.2012
  • Organized educational materials and resources to create an engaging learning environment.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Provided guidance regarding nutrition and healthy habits during snack time.
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Led story time sessions designed to promote literacy skills among young learners.

Assistant Manager

Fashion Bug
05.2000 - 01.2003
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.

Cashier

7-11 Convenience Store
07.1996 - 03.1999
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned items and checked pricing on cash register for accuracy.

Education

High School Diploma -

BCIT
Westhampton, NJ
06.1996

Skills

  • Inventory management
  • Food safety
  • Baking techniques
  • Customer service
  • Sales coordination
  • Cash handling
  • Team leadership
  • Time management
  • Employee coaching
  • Employee training
  • Fashion retail experience
  • Retail display setup

Timeline

Assistant Bakery Manager

Martins Grocery Store
09.2024 - Current

Assistant Manager

Aldi
09.2021 - 06.2022

Assistant Manager

Aldi
01.2018 - 09.2021

Key Holder

Big Lots
06.2013 - 12.2017

Preschool Teacher

Little Lambs Child Care
08.2003 - 08.2012

Assistant Manager

Fashion Bug
05.2000 - 01.2003

Cashier

7-11 Convenience Store
07.1996 - 03.1999

High School Diploma -

BCIT

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Mattie Crowe