Mattie Daniel
Stone Mountain,GA
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
29
29
years of professional experience
Work History
Customer Service Coordinator
Marshalls
08.2025 - Current
- Assisted customers with inquiries and resolved issues to enhance service satisfaction.
- Processed returns and exchanges efficiently, ensuring compliance with store policies.
- Coordinated communication between departments to streamline customer support operations.
- Maintained accurate records of customer interactions to improve service delivery.
- Supported training initiatives for new staff on customer service protocols and systems.
- Responded to customer needs through competent customer service and prompt problem-solving.
Problem Solver
Amazon
05.2021 - Current
- Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
- Trained team members on troubleshooting techniques and operational improvements.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to streamline outbound processes and improve service delivery.
HFC Tech II
Xfinity Comcast
10.1996 - Current
- Diagnosed and resolved technical issues for residential and business customers, improving service reliability.
- Trained new technicians on installation procedures and best practices to uphold company standards.
- Collaborated with engineering teams to develop solutions for complex technical challenges faced by customers.
- Implemented process improvements that reduced service call times and increased customer satisfaction ratings.
- Led troubleshooting efforts during outages, coordinating with cross-functional teams to restore services promptly.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
High School Diploma -
Washington High School
Atlanta, NE06-1986
Skills
- Customer service excellence
- Customer focus
- Documentation skills
- Account management
- Complaint handling
- Retail experience
- Microsoft outlook, word, and Excel
- Problem-solving
- Product knowledge
- Relationship building
- Training and coaching
- Training and mentoring
- Positive and constructive feedback
Timeline
Customer Service Coordinator
Marshalls
08.2025 - Current
Problem Solver
Amazon
05.2021 - Current
HFC Tech II
Xfinity Comcast
10.1996 - Current
High School Diploma -
Washington High School