MATTIE DURHAM
Augusta,GA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PSE Clerk
United States Postal Service, USPS
05.2023 - Current
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with the effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
Construction Laborer
Williams' Construction
10.2022 - 04.2023
- Prepare construction sites, including maintaining a clean, safe, and efficient construction site while also supporting the overall project.
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
- Unloaded and loaded construction materials, distributed materials, disassembling forms, scaffolding, operating tending machinery, and heavy equipment.
- Operate a variety of hand and power tools, including drills, forklifts, skid loaders, and other tools.
Customs Broker
UPS
11.2021 - 10.2022
- Audits commercial documents, applies harmonized tariff codes for accurate duty assessment, and ensures all federal requirements are met.
- Streamlined the customs clearance process by implementing efficient procedures and protocols.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
Construction Laborer
Savannah River Site (SRS)
05.2020 - 06.2021
- Prepared construction sites, including cleaning equipment.
- Unloaded and loaded construction materials, distributed materials, disassembling forms, scaffolding, and operating tending machinery and heavy equipment.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Successfully assisted skilled tradespeople in their duties.
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
Owner/Operator
Robert Hill & Daughters
01.2019 - 05.2020
- Coordinate daily delivery schedules based on customer schedules, peak delivery times, and alternate routes.
- Conduct daily Department of Transportation (DOT) pre-trip inspections according to a set checklist.
- Maintain compliance records required for state and federal regulations.
- Hire, train, and manage trucking staff, preparing and processing timecards and payroll.
- Manage business operations, including but not limited to delegating responsibilities, maintaining shipping and receiving inventory, bill payment, and accounting.
Communications Officer
Augusta-Richmond County E911 Center
05.2013 - 08.2018
- Prioritized, managed, and dispatched emergency and non-emergency calls for service while retrieving critical information from officers and the public and dispatching the proper safety response.
- Input information into the Computer Aided Dispatch (CAD) system.
- Organized, processed, and disseminated information via multiple telephone lines with the ability to provide precise, sometimes life-threatening information in a timely, professional manner.
- Monitored assigned talk groups for police, fire, and EMS channels.
- Partnered with other law enforcement agencies and public safety personnel to ensure the relay of critical information.
- Received and properly disseminated GCIC/NCIC information as governed by Georgia law and GCIC policies and procedures.
- Performed computer record and warrant searches and exercised courtesy, sympathy, understanding, and dignity toward each caller's request.
Customer Service Representative
Teleperformance
12.2008 - 06.2011
- Reduced call resolution time through efficient problem-solving and communication skills.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Cashier
Bi-Lo
02.2009 - 05.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associates in Business -
Aiken Technical College
Augusta, GA05.2025
High School Diploma -
Glenn Hills High School
Augusta, GA05.2002
Skills
- Exceptional Leadership
- Vastly Attentive
- Superb Customer Service
- Conflict Resolution
- Effective communication
- Professional demeanor
- Data entry proficiency
Certification
- Asbestos Worker, 08/01/21, Laborers Southeast Training
- Concrete Worker Practices & Procedures, 03/01/20, Laborers Southeast Training
- Fire Watch, 02/01/20, Laborers Southeast Training
- Confined Space Worker, 02/01/20, Laborers Southeast Training
Timeline
PSE Clerk
United States Postal Service, USPS
05.2023 - Current
Construction Laborer
Williams' Construction
10.2022 - 04.2023
Customs Broker
UPS
11.2021 - 10.2022
Construction Laborer
Savannah River Site (SRS)
05.2020 - 06.2021
Owner/Operator
Robert Hill & Daughters
01.2019 - 05.2020
Communications Officer
Augusta-Richmond County E911 Center
05.2013 - 08.2018
Cashier
Bi-Lo
02.2009 - 05.2010
Customer Service Representative
Teleperformance
12.2008 - 06.2011
Associates in Business -
Aiken Technical College
High School Diploma -
Glenn Hills High School
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