Summary
Overview
Work History
Education
Skills
Timeline
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Mattie Hoover

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

ModWash
Walkertown, NC
05.2024 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

General Store Manager

Taco Bell
Winston-Salem, NC
08.2018 - 06.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Coordinated with team members to assign tasks based on skillset and availability.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Cashier

Burger King
Winston-Salem, NC
09.2017 - 06.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Education

High School Diploma -

West Davidson High School
Tyro, NC
01-2019

Skills

  • Issue Resolution
  • Hiring and Training
  • Staff Management
  • Store Organization
  • Records Management
  • Operations
  • Marketing and Promotions
  • POS Systems
  • Customer Service
  • Inventory Control

Timeline

Assistant Store Manager

ModWash
05.2024 - Current

General Store Manager

Taco Bell
08.2018 - 06.2022

Cashier

Burger King
09.2017 - 06.2018

High School Diploma -

West Davidson High School

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Mattie Hoover