YOMODUE YOUTH CoMPANY
Mattie Hurt
Merrillville,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
44
44
years of professional experience
Work History
Walmart Supercenter
2936 East 79th Avenue
Merrillville, Indiana
11.2016 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Teleperfomance
Hobart, Indiana
09.2012 - 03.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Teacher
Gary Community School Corporation, Roosevelt High School
Gary, Indiana
11.2000 - 05.2010
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Utilized technology-based learning tools to enhance classroom instruction.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress.
- Actively sought out opportunities for collaboration with other teachers within the district.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Supported English Language Learners by providing additional resources tailored towards their specific needs.
Executive Secretary
Don’s Armor Janitorial Services
Gary, Indiana
10.1987 - 04.1995
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Organized meetings, conferences, and travel arrangements for executives.
- Maintained filing system for all documents related to executive activities.
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Developed a tracking system to monitor the progress of projects assigned to executives or departments.
- Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
- Monitored emails received by executive personnel; responded promptly when appropriate.
- Compiled information from multiple sources into concise summaries for review by executive team members.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
- Ensured that all records were maintained in accordance with company policies and procedures.
- Performed research on specific topics as requested by management personnel.
- Facilitated communication between executives and other departments within the organization.
- Attended corporate functions to assist executives with networking opportunities.
- Reviewed incoming correspondence; distributed materials accordingly.
- Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
- Responsible for maintaining confidential files pertaining to executive operations.
- Processed invoices related to executive activities according to established guidelines.
- Assisted with special projects as needed; provided input on project plans when requested.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Managed executives' calendars to keep track of events, meetings and activities.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
Assistant Supervisor
Marshall Day Care Center
Gary, Indiana
02.1982 - 09.1986
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Resolved customer complaints promptly and effectively.
- Conducted periodic inventory checks to ensure accuracy of stock levels.
- Maintained records of all products sold, returns and exchanges.
- Ensured safety regulations were followed at all times by employees.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Trained new staff members on company policies, procedures and job expectations.
- Scheduled work hours for employees based on store traffic patterns.
- Prepared reports regarding sales transactions, employee performance issues.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Developed strategies to increase customer satisfaction ratings through improved service delivery methods.
- Helped implement promotional campaigns to increase brand awareness among customers.
- Analyzed financial data such as sales figures, profits and losses, to evaluate business performance.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Assisted in recruiting process by conducting interviews with prospective candidates.
- Organized special events such as product launches or promotional campaigns.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Cashier
M&M Beauty Supply
09.1976 - 09.1981
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Bachelor of Science - Publics Affairs
Indiana University Northwest
Gary, IN05-2000
High School Diploma -
West Side Senior High
Gary, IN06-1973
Skills
- Customer Relations
- Data Entry
- Clerical Support
- Microsoft Office
- Team building
- Critical Thinking
- Analytical Thinking
- Excellent Communication
- Organization
- Flexible and Adaptable
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Society of Safety Professionals
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Interests
Timeline
Walmart Supercenter
2936 East 79th Avenue
11.2016 - 12.2020
Customer Service Representative
Teleperfomance
09.2012 - 03.2016
Teacher
Gary Community School Corporation, Roosevelt High School
11.2000 - 05.2010
Executive Secretary
Don’s Armor Janitorial Services
10.1987 - 04.1995
Assistant Supervisor
Marshall Day Care Center
02.1982 - 09.1986
Cashier
M&M Beauty Supply
09.1976 - 09.1981
Bachelor of Science - Publics Affairs
Indiana University Northwest
High School Diploma -
West Side Senior High
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