Mattie McGraw

Intake Coordinator, Discharge Planner, Utilization Review

• Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
• Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
• Coordinated interdisciplinary communication for smoother transitions between care providers.
• Supported office staff and operational requirements with administrative tasks.
• Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
• Organized community outreach programs to raise awareness about available services, expanding patient base.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Assisted in developing improved tracking system for incoming referrals, resulting in faster response times.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Prioritized schedules to meet project goals and overall customer satisfaction.
• Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
• Managed successful day-to-day operations of projects by maximizing productivity from available resources.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Achieved on-time completion of projects with diligent scheduling and resource management.
• Presented progress reports regularly to senior management during project updates meetings.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Improved operational efficiency by standardizing planning procedures across projects, minimizing redundancies and streamlining tasks.