Mattie Meis
Summary
Dedicated employee seeking advancement in the healthcare field, leveraging successful experience in fast-paced settings. Possesses strong interpersonal skills, adept at prioritizing tasks and communicating effectively. Demonstrates good judgment in decision-making. Recognized as highly hardworking, responsible, and punctual when working independently or in team environments.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Exer Urgent Care
09.2024 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms upon arrival.
- Obtained payments from patients and to promote quick data finding for staff.
Medical Receptionist
Optum
07.2023 - 09.2024
- Coordinating patient scheduling, check-in, and payments for visits
- Verify patient insurance, and demographics to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Provided compassionate customer service, creating a welcoming atmosphere for patients
Customer Service Representative
Juice It Up
03.2022 - 06.2023
- Handled customer orders in person and through online requests
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Purchased goods for business using local suppliers.
Education
High School Diploma -
Beaumont High School
06.2023
Skills
- Adaptable and Flexible
- Computer Proficiency
- Patient Scheduling
- Customer Service
- Payment Collection
- Medical Terminology
- Collaboration and Teamwork
- Insurance Verification
- Problem-Solving
- Front Desk Operations
References
Jackie Cruz, Site Administrator Optum
(909) 855-1241, jcruz2@epiclp.com
Annie Stamper, Patient Service Advisor/ Colleague
(909) 890-7206, jstamper@epiclp.com
Timeline
Medical Receptionist
Exer Urgent Care
09.2024 - Current
Medical Receptionist
Optum
07.2023 - 09.2024
Customer Service Representative
Juice It Up
03.2022 - 06.2023
High School Diploma -
Beaumont High School
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