Mattie Smith

Operations Manager (August 2023 - Current)

Senior Account Manager (June 2023 – Current)

Customer Care Manager and Account Manager (February 2022 – June 2023)

Operations Assistant (Aug 2021 – February 2022)

• Oversees and manages all business operations and key projects, including logistics, procurement, production, fulfillment, scheduling, and sales, fostering collaboration across departments and optimizing performance to achieve company objectives.
• Leads and manages a team of 24 on-site and remote employees; Responsible for recruitment, onboarding, and performance evaluation.
• Drove a 26% growth in clientele over the span of 12 months, with an anticipated additional 22% increase in 2025, through analyzing data and strategic outreach.
• Secured and Manages 100+ client accounts simultaneously throughout the year, providing comprehensive service from quoting and proofing, to sourcing materials and ensuring accurate, finished products and met timelines.
• Secured contracts with three new high value accounts in 2025, generating more than $300,000 in annual revenue per account.
• Achieved $3.1 million in total sales for the year of 2025. Manages all online web store platforms - from concept development and system integration to very basic coding and implementation. Restructured service offerings and pricing, increasing profits by 28% within Q3 in 2025.
• Coordinates vendor and supplier relationships nationwide and internationally, ensuring consistent product quality and on time deadlines.
• Maintain daily communication with clients via email, phone, and in-person/online meetings to support project needs and strengthen relationships.
• Oversees all financial processes, including product pricing, invoicing, accounts payable, sourcing and procurement, payroll, and budget oversight for the entire business.
• Developed and implemented Lean 5S process improvements that streamline workflows, reduce costs, and increase output in both production and sales.
• Met COGS consecutively over the past 24 months within target ranges to drive operational efficiency and sales performance.
• Maintains and coordinates preventive maintenance schedules and repair protocols for all facility equipment and production machinery.
• Ensures compliance with safety standards, OSHA regulations, and quality control measures, maintaining operational efficiency and minimizing risk across all processes.
• Manages inventory and warehouse operations, including stock control, organization, and efficient workflow implementation, ensuring accurate order fulfillment, minimal shrinkage, and seamless supply chain operations.
• Actively resolves escalated issues in logistics, production, or client service to maintain business continuity and a strong reputation.

• Designed and delivered age-appropriate English language curriculum for students aged three to twelve, adapting lessons to diverse learning styles and proficiency levels.
• Facilitated bilingual communication in both English and French to support comprehension, build rapport, and encourage student engagement.
• Organized and supervised educational outings, cultural activities, and school events to enhance immersive language learning experiences.
• Provided one-on-one and small-group instruction after school and on weekends to support language development and academic success.
• Collaborated with fellow educators and parents to track student progress and tailor learning strategies for individual needs.

• Provided full-time, discreet childcare for a high profile family, supporting the development and well-being of children ranging from ages seven to seventeen.
• Delivered private English lessons to promote bilingual fluency, tailoring instruction to each child's age, comprehension level, and learning style.
• Managed daily transportation to and from school, extracurricular activities, and appointments, ensuring safety and punctuality.
• Prepared nutritious meals and snacks, accommodating dietary needs and family preferences and working with kitchen staff to create menus for both daily meals and private dinners.
• Oversaw household-related expenses, including grocery shopping, utilities, and childcare costs; handled bill payments and budget tracking with discretion and accuracy.
• Accompanied families on international and domestic travel, offering consistent care and support in a dynamic environment while also assisting in planning and logistical aspects of travel.
• Built strong, trusted relationships with family-becoming a valued part of their home life while maintaining professionalism and confidentiality.

• Delivered packages on weekends and holidays, supporting regular route carriers during high-volume periods.
• Accurately sorted and organized mail and parcels in delivery sequence to ensure efficient route execution.
• Maintained timely and reliable service in all weather conditions, while lifting and transporting packages up to 75+ pounds.
• Collected outgoing mail and ensured proper handling and documentation of deliveries.
• Provided courteous customer service while representing USPS in residential and commercial settings.

• Consistent, high-quality customer service in a fast-paced environment while managing high order volumes during peak hours.
• Acted as a Shift Manager; responsible for opening and closing procedures, cash handling, and daily store operations.
• Supervised and supported team members during shifts, ensuring smooth workflow, task delegation, and adherence to company standards.
• Barista Trainer who trained new hires on customer service, drink preparation, and safety protocols.
• Maintained inventory levels, monitored product freshness, and coordinated restocking to meet daily demand.
• Balanced a full-time academic schedule with 30-40 hour workweeks, demonstrating strong time management and reliability.