Mattie Tyner
Littleton,NC
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a Costumer Service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
CSR
A.M. Newsom Agency
Littleton, NC
10.2019 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
Sales Associate
Rue 21
Rocky Mount, NC
03.2016 - 10.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Homeschooled
Hollister 06.2019
Skills
- Courteous with Strong Service Mindset
- Customer Service
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Retail Sales Customer Service
Affiliations
- I am a Littleton Town Commissioner
- I am on Littleton volunteer fire department as a training officer
- I am on the local merchants association (Greater Littleton Development Partnership) as their secretary.
Timeline
CSR
A.M. Newsom Agency
10.2019 - Current
Sales Associate
Rue 21
03.2016 - 10.2019
High School Diploma -
Homeschooled
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