Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mattie Williams

Portland

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

4
4
years of professional experience
2018
2018
years of post-secondary education

Work History

Shift Manager

Jamba Juice
Salt Lake City
03.2024 - 07.2025
  • Supervised team members during shifts to ensure operational efficiency.
  • Assisted in training new staff on safety and operational procedures.
  • Monitored inventory levels to maintain adequate stock for daily operations.
  • handled cash
  • opened and closed
  • dealt with difficult customers
  • oversaw daily operations of the store
  • handled all the paperwork and cleaning lists
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Enforced company policies and procedures to maintain a safe workplace.
  • Resolved customer inquiries and complaints in a professional manner.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

team member

Five Guys
Salt Lake City
10.2024 - 12.2024
  • Assisted customers with product selection and inquiries.
  • Operated point-of-sale system for customer transactions.
  • Provided exceptional service to enhance customer experience.
  • Followed safety protocols during daily operations and tasks.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Looked for ways to go above and beyond job requirements.
  • Collaborated with team members to restock merchandise efficiently.
  • Maintained cleanliness and organization of store displays.

nicos overstock

nico almy
Salt Lake City
03.2021 - 07.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Ged
Salt Lake City, UT

Skills

  • Staff supervision
  • Inventory management
  • Cash handling
  • Operational efficiency
  • Staff training
  • Customer relationship management
  • Conflict resolution
  • Performance improvement
  • Problem solving
  • Time management
  • Effective communication
  • Team leadership
  • Hiring and recruiting
  • Staff motivation
  • Flexible schedule
  • Staff training and onboarding
  • Decision-making
  • Mentoring and coaching
  • Customer service focus
  • Shift leadership
  • Shift checklists
  • Activity reporting
  • Workflow coordination
  • Incidents management

References

References available upon request.

Timeline

team member

Five Guys
10.2024 - 12.2024

Shift Manager

Jamba Juice
03.2024 - 07.2025

nicos overstock

nico almy
03.2021 - 07.2023

Ged
Mattie Williams
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