Mattielyn Zivcic
Milwaukee,WI
Summary
At Chick-Fil-A, Excelled as a Front of House Staff Member, enhancing guest experiences through expert menu knowledge and efficient table management, significantly reducing wait times. Adeptness in team collaboration and memory retention fostered a welcoming atmosphere, strengthening customer relationships and ensuring a high standard of cleanliness and service.
Overview
1
1
year of professional experience
Work History
Front of House Staff Member
Chic-Fil-A
03.2023 - 05.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
No Degree -
Greenfield High School
Greenfield, WI06.2026
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Cultural Awareness
- Dining area maintenance
- Phone Etiquette
- Team Collaboration
Timeline
Front of House Staff Member
Chic-Fil-A
03.2023 - 05.2024
No Degree -
Greenfield High School