Mattiese Lawrence
Hurricane,WV
Summary
Proven leader with a track record of enhancing customer satisfaction and profitability through expert team mentoring and operational management. Skilled in employee scheduling and developing a loyal customer base, I excel in recruitment and fostering staff development. Achieved significant cost reduction by optimizing resource allocation and inventory management.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Taco Bell
08.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Entertainer
Soundtastic
12.2013 - Current
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Incorporated stage props to engage audience and create unforgettable moments.
- Remained in costume for extended periods for maximum performance effect.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
Associate Manager
Cracker Barrel
04.2017 - 07.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Built truck orders based on store needs and managed food cost to ensure profit.
Shift Manager
Arbys
04.2014 - 03.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Capital High School, Charleston, WV, US
Charleston, WV05.2013
Skills
- Recruiting and interviewing
- Employee Scheduling
- Product and service knowledge
- Cost Reduction
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Promotional planning
- Money Handling
- Staff Development
- Recruitment and hiring
Timeline
Assistant Manager
Taco Bell
08.2022 - Current
Associate Manager
Cracker Barrel
04.2017 - 07.2022
Shift Manager
Arbys
04.2014 - 03.2017
Entertainer
Soundtastic
12.2013 - Current
High School Diploma -
Capital High School, Charleston, WV, US