Summary
Overview
Work History
Education
Skills
Timeline
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Mattilee Massey

Ringgold,Georgia

Summary

Proven ability to resolve customer complaints and train new staff, bringing reliability and professionalism to every role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Kennel Assistant

Southern Pro Kennel
06.2022 - Current
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets' stay at the kennel.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.

Customer Service Representative

Chattanooga Red Wolves
05.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped guests find seating in the stadium
  • Handled money and provided correct change
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Marine Biology

University of South Carolina Beaufort
Beaufort, SC
05.2028

High School Diploma -

La Fayette High School
LaFayette, GA
05.2024

Skills

  • Honest and Dependable
  • Teamwork and Collaboration
  • Customer Service
  • Responsible
  • Supply Maintenance
  • Multitasking
  • Reliability
  • Professionalism
  • Sanitation protocols
  • Basic training
  • Appointment Scheduling

Timeline

Kennel Assistant

Southern Pro Kennel
06.2022 - Current

Customer Service Representative

Chattanooga Red Wolves
05.2021 - 08.2021

Bachelor of Science - Marine Biology

University of South Carolina Beaufort

High School Diploma -

La Fayette High School

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Mattilee Massey