Mattilyn Payne
Kansas City,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Beauty Brands
05.2019 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helping customers with damaged or missing items from their orders.
- Tracked customer service cases and updated service software with customer information.
Corporate Payroll Specialist
Tutera Senior Living
12.2022 - 07.2023
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
Barista
Starbucks
06.2021 - 12.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Associate
Gap
06.2019 - 04.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
High School Diploma -
Park Hill South High School
Riverside, MO05.2019
Skills
- Payroll Administration
- Processing garnishments
- Meeting deadlines
- Record-keeping
- Call Management
- Data Entry
- Proofreading
- Complaint Handling
- Reading Comprehension
- Accounts Payable
- Tax Compliance
Timeline
Corporate Payroll Specialist
Tutera Senior Living
12.2022 - 07.2023
Barista
Starbucks
06.2021 - 12.2022
Sales Associate
Gap
06.2019 - 04.2020
Customer Service Representative
Beauty Brands
05.2019 - Current
High School Diploma -
Park Hill South High School