Mattilyn Toms
Wilmington North Carolina USA,NC
Summary
Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
King Chiropractic Hand & Foot Clinic
03.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted with budgeting and financial management to keep office operating within budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
Certified 911 Public Safety Telecommunicator
New Hanover County Government, Nc
05.2022 - 12.2022
- Proved successful working within tight deadlines and fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Managed over 100 calls a day.
Daycare Assistant Teacher
Classy Bears Daycare
02.2022 - 05.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Kept notes of behavior issues, food served, and medications administered to children.
- Monitored and enforced adequate supply and material inventory.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of newborn and 4 safe and secure with vigilant oversight.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
Housekeeper
Home2 Suites By Hilton
08.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Server
Lane Tree Golf Course
04.2017 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Receptionist
Wayne Veterinary Hospital
08.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped patients complete necessary medical forms and documentation.
- Printed prescription requests and queries in compliance with practice protocol.
- Completed patient referrals to other medical specialists.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
North Carolina Virtual Academy
Durham, NC06.2020
Skills
- Report Writing
- Calendar Management
- Proofreading
- Inventory Management
- Relationship Building
- Professional and Mature
- Valid Driver's License
- Complex Problem-Solving
- Social Media and Promotions
- Positive Attitude
- Team Bonding
- Verbal Communication
Accomplishments
- Achieved a certification of completion with a passing grade from Harvard University for CS50's Introduction to Cybersecurity
Certification
- EMD - Emergency Medical Dispatch
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- ETC - Emergency Telecommunicator Certification
- CPR
- First Aid
- NCDCI
Timeline
Office Assistant
King Chiropractic Hand & Foot Clinic
03.2023 - Current
Certified 911 Public Safety Telecommunicator
New Hanover County Government, Nc
05.2022 - 12.2022
Daycare Assistant Teacher
Classy Bears Daycare
02.2022 - 05.2022
Housekeeper
Home2 Suites By Hilton
08.2021 - 04.2022
Receptionist
Wayne Veterinary Hospital
08.2020 - 08.2021
Server
Lane Tree Golf Course
04.2017 - 10.2021
High School Diploma -
North Carolina Virtual Academy
- EMD - Emergency Medical Dispatch
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- ETC - Emergency Telecommunicator Certification
- CPR
- First Aid
- NCDCI
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