Mattilynn Aviles
Harker Heights,TX
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Regional Finance
01.2022 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Boosted sales and customer loyalty through incentive programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Complied with established internal controls and policies.
Medical Assistant Intern
Texas MedClinic
08.2020 - 09.2020
- Ensured accurate billing practices by properly coding procedures in accordance with insurance guidelines.
- Demonstrated commitment to ongoing professional development by attending continuing education courses relevant to the field of Medical Assisting.
- Communicated with patients and families to answer questions and provide reassurance.
- Implemented care and efficiency improvements to support and enhance office operations.
- Maintained clean and safe clinic environment to prevent injuries.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Hostess
Bill Miller Barbecue
11.2018 - 02.2019
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
- Took initial drink orders and relayed information to wait or bar staff.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Used cash registers and credit card machines to cash out customers.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Concessionaire
Mayan Palace
02.2018 - 07.2018
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Hostess
Six Flags Fiesta Texas
04.2017 - 11.2017
- Direct guests to questioned areas of park
- Counted and stocked prizes
- Ran gaming booths
- Managed guest complainants to provide resolustions
Education
Certificate - Medical Assisting
Southern Careers Institute Inc
San Antonio, TX02.2020
High School Diploma -
Temple High School
Temple, TX06.2019
Skills
- Account Management
- Accredited Business Accountant/Advisor (ABA)
- Certified Anti-Money Laundering Specialist (CAMS)
- Certified Defense Financial Manager
- Customer Service
- Collections Actions
- Time management abilities
- Task Prioritization
- Documentation
- Written Communication
- Excellent work ethic
- Interpersonal Communication
- Goals and performance
- Professional Demeanor
- Effective Communication
- Reliability
- Organizational Skills
- Loan Processing
- Friendly
- Critical Thinking
- Continuous Improvement
- Multitasking Abilities
- Time Management
- Self Motivation
Timeline
Assistant Branch Manager
Regional Finance
01.2022 - Current
Medical Assistant Intern
Texas MedClinic
08.2020 - 09.2020
Hostess
Bill Miller Barbecue
11.2018 - 02.2019
Concessionaire
Mayan Palace
02.2018 - 07.2018
Hostess
Six Flags Fiesta Texas
04.2017 - 11.2017
Certificate - Medical Assisting
Southern Careers Institute Inc
High School Diploma -
Temple High School