Detail-oriented professional with over 5 years of experience in fast-paced, client-focused environments within hospitality, fitness, and event industries. Proven track record of delivering exceptional service, supporting team success, and creating polished, welcoming experiences. Trusted to lead training efforts, manage time-sensitive operations, and handle customer needs with grace and clarity. Seeking a Leasing Consultant or front office role that values growth, reliability, and authentic client connection. Strong communication and organizational skills.
•Trained and onboarded new team members while ensuring top-tier guest experiences
• Maintained high levels of customer satisfaction in a fast-paced service setting
• Resolved scheduling and service issues with clarity and team focus
• Assisted in maintaining cleanliness and organization of assigned areas.
• Adapted quickly to changing priorities while managing multiple tasks effectively.
• Conducted personalized consultations and provided service-driven member support
• Maintained relationships and tracked client goals and experiences
•Greeted and guided new clients with professionalism and friendliness
•Implemented client retention strategies, fostering positive relationships to encourage continued participation
•Monitored client progress, adjusting fitness programs based on individual goals and performance feedback.
•Organized engaging fitness events and workshops that attracted new members and increased community visibility.
•Provided exceptional customer service in a fast-paced environment.
•Demonstrated keen attention to detail.
• Selected for hiring and training team based on leadership and professionalism
•Trained and onboarded new team members while ensuring top-tier guest experiences