- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Health and Beauty
- Wellness and Esthetics
- Fashion and Style
Mattison Mingo
Hudson Falls
Summary
Dynamic Sales Associate with proven success at Family Footwear Center, excelling in exceptional customer service and cash handling. Recognized for consistently achieving sales targets through relationship building and effective problem-solving. Reliable team player, fostering a positive environment while enhancing customer satisfaction and loyalty. Flexible and goal-oriented, dedicated to driving store performance.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate/Key Holder
Family Footwear Center
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Business
SUNY Adirondack
Queensbury, NY05-2027
High School Diploma -
Hudson Falls High School
Hudson Falls, NY06-2023
Skills
- Exceptional customer service
- Teamwork and collaboration / Relationship building
- Time management
- Problem-solving skills / Multi-tasking strength
- Excellent people skills / Outgoing personality
- Reliable and punctual
- Goal oriented
- Cash handling
- Flexible schedule
Interests
Timeline
Sales Associate/Key Holder
Family Footwear Center
08.2023 - Current
No Degree - Business
SUNY Adirondack
High School Diploma -
Hudson Falls High School
Similar Profiles
Kaleigh SalvatoreKaleigh Salvatore
Store Manager at Family Footwear CenterStore Manager at Family Footwear Center
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Daliana C GarciaDaliana C Garcia
Intern at Family Works Family Resource Center And Food BankIntern at Family Works Family Resource Center And Food Bank