Mattison Stayrook
Austin
Summary
Dynamic and results-oriented professional with extensive experience in training and leadership roles across Freebirds World Burrito, Pink Pearl, Hollister.Co and Chickfla. Excelled in enhancing brand awareness and staff retention through motivational techniques and health and safety regulations. Proven track record in improving customer satisfaction and fostering teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
02.2025 - 02.2026
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Streamlined operational workflows, increasing overall productivity during peak hours.
- Mentored staff on company standards, fostering a culture of excellence and accountability.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Crew Member Trainer
Freebirds World Burrito
02.2023 - 06.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Sales Lead
Pink Pearl
12.2020 - 01.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Brand Representative
Hollister.Co
11.2020 - 01.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Education
BBA - Business
Texas A&M Corpus Christi
Corpus Christi, TX07-2028
Skills
- Health and safety regulations
- Staff retention strategies
- Brand awareness
- Motivational techniques
- Teamwork and Collaboration
- Workload management
- Strategic planning
Timeline
Team Leader Manager
Chick-fil-A
02.2025 - 02.2026
Crew Member Trainer
Freebirds World Burrito
02.2023 - 06.2024
Sales Lead
Pink Pearl
12.2020 - 01.2023
Brand Representative
Hollister.Co
11.2020 - 01.2021
BBA - Business
Texas A&M Corpus Christi
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