Matthew Kennedy

• Sell law firms website solutions, advertising, web chat function, and client intake software solutions
• Prospect attorneys and law firms to qualify leads for strategic partnerships ~ 80+ new contacts daily
• Analyzed past sales data and team performance to develop realistic sales goals.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Work closely with customer success, implementation, and account management teams to ensure customer satisfaction
• Developed and implemented account management plans to establish customer satisfaction.
• Coordinated participation in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.

EXPO Health was a boutique style family operated healthcare partner actively managing the revenue cycle for over 60 physicians nationally

• Recruited to restructure and develop new up-to-date sales and marketing strategies and processes
• Drove 18% increase in new client acquisitions by implementing upselling/cross-selling programs
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Mentored junior sales team members, fostering a positive learning environment for professional growth and skill development.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• TSI is afully integrated end-to-end accounts receivable management firm offering RCM, and A/R solutions designed to maximize recoveries, increase cash flow and growth
• Exceeded annual sales target in under 8 months by presenting RCM technology to qualified prospects
• Worked with team members to design and deliver LinkedIn lead generation program resulting in 17% more strategy sessions with C-level prospects.

• Strategic Recovery Group - Selected Contributions for VP of Collections: (2014 to 2014) Increased monthly recoveries by over 50% by restructuring critical call center workflow processes & procedures along with external management and training guidelines regarding FDCPA, TCPA, HIPAA and FCRA
• Patient Financial Management Services - Selected Contributions for VP of Call Center Ops: (2014 to 2016) Oversaw client relationships valued at more than $500M
• Reduced cost to collect by 14% for each $1 collected by restructuring and streamlining critical workflows
• Guardian RCM - NextGen multi-A/R and BPO Solutions - Selected Contributions for VP of Sales: (2016 to 2017) Achieved monthly recurring revenue (MRR) surpassing $46k through strategic lead management, scheduling, and presenting Next-Gen RCM products and services (HIM, Ins Denial, Secondary-ins-billing)
• Delivered seventy-two new logos over 2 years by developing a unique cross-selling program.

• Delivered over 200% verifiable monthly debt collection recoveries in less than two months of hire.
• Develop and implement call center training guidelines on FDCPA, TCPA, HIPAA, FCRA and E-Oscar.
• Restructured and streamlined critical call center workflows and supporting policies and procedures.

I was an intricate party in the founding, formation and operational development of the company and helped grow it from its formation to a peak operational performance with over two hundred employees.

Selected Contributions:

• Delivered average monthly net debt collection recoveries of $3.43M over six-year period by establishing monthly employee benchmarks and incentives.
• Cultivated company-wide culture of innovation and collaboration.
• Oversaw business-wide changes to modernize procedures and organization.
• Review and adjust key performance indicators (KPI's) for both revenue and operational sides of the business.