Matthew Putz

• Responsible for the global implementation (15 countries), configuration, and administration of SAP SuccessFactors - Recruiting Management, Recruiting Marketing (Career Site Builder and Recruitment Posting), and Onboarding.
• Promotes data governance and stewardship through collaboration with human resources subject matter experts.
• Collaborate and liaise on projects with cross-functional teams, including Talent Acquisition, IT/Business Operations, Payroll, Benefits, Legal, and Compensation.
• Applies data analysis to tasks, identifying business challenges and designing potential operational enhancements.
• Acts as lead subject matter expert for Talent Acquisition systems, acting as a senior escalation point on technical issues, creating solutions for complex problems, and providing direction for the business, both domestic and international.

• Experience as Oracle Cloud (Fusion) HCM Analyst, in all major Fusion HCM Offerings: Workforce Deployment (Global HR, Payroll, Benefits) and Workforce Development (Talent Review, Performance, Goal and Succession Management). Compensation Management (benefits, Incentive and Total Compensation).
• Knowledge in Configurations, Personalization, and fusion role based Security, HCM Data loaders (HDL), Spreadsheet loader, OTBI Reports, BI Publisher reports, Workflows and approval configuration, Fast Formulas for Benefits and Payroll modules.
• Administered Oracle Taleo Learn and Oracle Service Cloud and performed a complete redesign of both systems to allow for a streamlined user experience. This reduced the volume of calls to HR Shared Services by 87% for these systems.
• Re-engineered processes with Oracle for HR and HCM integration.
• Worked alongside global business leader to deploy new training strategies.

• Leveraged the follow-the-sun support model to lead a team of 10 production support analysts in the US, Singapore, and Australia.
• Analyzed and redesigned workflows and standardized IT processes, streamlining methods to reduce time to resolution.
• Increased stability and usability of Kronos by executing user acceptance testing (UAT) phase of software deployment.
• Proactively identified areas of workflow improvement, eliciting feedback from employees and partnering with business stakeholders and Global HR Solutions.
• Provided input, documented requirements, and supported the design and delivery of Kronos, Time and Attendance, and HR Systems training programs.
• Ensured that HR related data was ready for payroll processing (i.e. new hires, pay rate changes, terminations, etc.)
• Collaborated with remote and offshore teams to increase proficiency and expedition of ticket and service request resolution.
• Managed workforce issues and enabled timely resolution per established Service Level Agreements.

• Managed team of 19 IT professionals responsible for technical troubleshooting of Apple products; provided metrics reporting and analysis of target effectiveness, efficiency, and satisfaction
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Led the design and roll out of the AppleCare meeting program for 15,000+ global employees; developed processes and templates to improve the cycle roll out.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
• Developed attendance management workshop series to align global team managers with business objectives; trained new team managers.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Managed a team of 20 PTA charged with troubleshooting Apple iOS products. Provided metrics reporting and analysis of target effectiveness, efficiency, and satisfaction. Reduced average handle time from 20 minutes to 16 minutes. Improved customer satisfaction surveys from 80% to 89% and schedule adherence from 73% to 79% through exceptional coaching and training on core delivery and products. Decreased Tier 2 escalation rate by 3% through use of organizational chat rooms and team chat.

Onboarded new Tier 2 advisors; recognized as #1 requested team manager backfill trainer throughout various organizations. Participated in organizational chat rooms and consistently answered customer questions and provided quick solutions. Collaborated on the design and implementation of a T2 voicemail conversion process, increasing visibility and support to customers. Maintained top 5% performance for two consecutive quarters.