Mattthew Clark
Longview,WA
Summary
Dynamic General Manager with a proven track record at many different stores, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and strategic inventory control. Recognized for driving sales growth and fostering a collaborative work environment, leading to improved employee morale and operational efficiency.
Overview
17
17
years of professional experience
Work History
General Manager
Chipotle
12.2022 - Current
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Managed staff scheduling, optimizing labor costs while maintaining service efficiency.
- Implemented training programs to enhance team performance and customer engagement.
- Analyzed sales trends to inform inventory management and product offerings.
- Developed operational procedures to improve workflow and reduce waste.
- Fostered a positive work environment, promoting teamwork and employee morale through recognition initiatives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Taco Bell
09.2017 - 12.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory controls, optimizing stock levels to prevent shortages and waste.
- Developed training materials for new staff, enhancing onboarding experience and performance consistency.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
General Manager
Pizza Hut
09.2016 - 2018
- Collaborated with marketing teams to drive promotional campaigns and increase foot traffic.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Assistant Manager
Chuck E Cheese
01.2009 - 09.2016
- Collaborated with management on promotional campaigns, driving increased customer engagement and sales growth.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Fort Vancouver
Vancouver, WA06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
- Relationship building
- Inventory control
- Employee scheduling
- Verbal and written communication
- Motivation
Timeline
General Manager
Chipotle
12.2022 - Current
Assistant Manager
Taco Bell
09.2017 - 12.2022
General Manager
Pizza Hut
09.2016 - 2018
Assistant Manager
Chuck E Cheese
01.2009 - 09.2016
High School Diploma -
Fort Vancouver