Maty Niang Kebe
Pickerington,OH
Summary
Dynamic and detail-oriented professional with extensive experience at FedEx Supply Chain, excelling in shipping logistics and order accuracy. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing warehouse software systems to streamline operations and ensure timely deliveries.
Overview
12
12
years of professional experience
Work History
Shipping and receiving Clerk
Fedex Supply Chain
Groveport
01.2017 - 05.2026
- Received, organized, and stored incoming deliveries to maintain inventory accuracy.
- Picked and packaged customer orders for timely delivery.
- Audited paperwork daily and managed files/spreadsheets to ensure compliance and organization.
assemble/ manufacturing
Nifco
01.2018 - 01.2019
- Assembled components with hand tools and power equipment to meet production standards.
- Managed an assembly line and ensured timely packing of customer orders for delivery.
- Inspected products for quality and compliance with specifications.
- Collaborated with team members to streamline assembly line workflows.
Picking/packing
L brand limited
Reynoldsburg, Ohio
08.2016 - 01.2018
- Responsibilities: Picked and packed customer orders efficiently to ensure timely delivery. Verified all inbound and outbound products accurately to prevent discrepancies and maintain order integrity.
- Picked and packed merchandise accurately for timely shipment to customers.
- Operated hand-held scanners to track and manage inventory efficiently.
- Worked closely with team members to support daily operations. to maintain a clean and organized workspace.
Customer Service Associate
Medina Market
Columbus, Ohio
01.2015 - 08.2016
- Responsibilities Assisted store management in successful daily operations. Display merchandise in a store to attract customers. Greeted and welcomed customers courteously upon entry. Assist and help customers in locating the merchandise they require. Assist customers in billing and payment processes at the stores counter. Resolved customer issues promptly to ensure satisfaction.
- Assisted customers with product inquiries and recommendations.
- Handled customer complaints and resolved issues promptly.
- Processed transactions using point-of-sale systems efficiently.
Customer Service Associate
S&D African International Market
Canal Winchester, Ohio
01.2014 - 07.2016
- Supported management in enhancing store operations and customer service. · Welcomed customers, fostering a friendly shopping environment. customers in a courteous manner when they enter the store. · Assisted customers with billing and payment processes at the counter. billing and payment processes at the store's counter. · Resolved customer issues by promptly addressing concerns, improving overall satisfaction. customer issues effectively.
- Assisted customers with product inquiries and located items in-store.
- Processed transactions accurately and efficiently at the cash register.
- Maintained cleanliness and organization of store displays and shelves.
Education
Bachelor's - management and Marketing
University of Dakar
Dakar, Senegal01-2014
High school diploma - science
College sacre Coeur
Dakar, Senegal01-2009
Skills
- Inventory management
- Supply chain operations
- Shipping logistics
- Order picking
- Shipping tracking
- Warehouse systems
- Microsoft Office Suite
- Attention to detail
- Problem solving
- Self-motivated
- Effective communication
- Inventory management
Skills
Language: English, French, Wolof
Timeline
assemble/ manufacturing
Nifco
01.2018 - 01.2019
Shipping and receiving Clerk
Fedex Supply Chain
01.2017 - 05.2026
Picking/packing
L brand limited
08.2016 - 01.2018
Customer Service Associate
Medina Market
01.2015 - 08.2016
Customer Service Associate
S&D African International Market
01.2014 - 07.2016
Bachelor's - management and Marketing
University of Dakar
High school diploma - science
College sacre Coeur