Matyia Brown
Omaha,NE
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Aiming to leverage abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, can be relied upon to help achieve goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Agent
Northend Teleservice
02.2024 - Current
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Delivered exceptional customer service while maintaining professional demeanor during challenging situations.
- Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring onsite visits or additional resources.
- Provided comprehensive support for various software applications, improving user experience.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards.
Merchandise Coordinator
Aerie By American Eagle
02.2023 - 01.2024
- Supervised daily operations on sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored and analyzed sales records and consumer purchasing trends.
Store Co-Manager
Windsor
10.2021 - 11.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Pharmacy Technician
Immanuel
12.2019 - 09.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Representative
Amazon
12.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team's collective growth.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Education
Diploma -
Westside High School
Omaha, NE05.2019
Skills
- Network Troubleshooting
- Remote Support
- Software Knowledge
- Application support
- Escalation procedures
- Security awareness
- Technical Troubleshooting
- Customer service expert
- Account Management
- Business Development
- Staff education and training
Roles And Responsibilities
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Implemented loss prevention strategies, alleviating shrink.
- Demonstrated and supported continuous improvement and growth mindset.
- Planned store layouts or designed displays.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Compounded intravenous medications using sterile techniques.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
- Answered pharmacy telephones to respond to questions or requests.
- Prepacked bulk medicines with prescribed medications and affixed labels.
- To shop for amazon prime customers
- Customer service
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Greeted guests to fitting room
- Re-price apparel
- Back stock apparel
- Connected and engaged with clients to understand needs.
References
- Adam Wiblishouser - NorthEnd Teleservice - Co-worker, (402) 389-2522.
- Elisha Tapp - Windsor - Manager , (531) 210-2196, Elishatapp@gmail.com
- Theresa Darrough, Immanuel Hospital - Supervisor, (402) 812-7796, TheresaD402@gmail.com
Certification
- Licensed Pharmacy Technician.
Timeline
Tier 1 Technical Support Agent
Northend Teleservice
02.2024 - Current
Merchandise Coordinator
Aerie By American Eagle
02.2023 - 01.2024
Store Co-Manager
Windsor
10.2021 - 11.2022
Pharmacy Technician
Immanuel
12.2019 - 09.2020
Customer Representative
Amazon
12.2018 - 11.2019
Diploma -
Westside High School
- Licensed Pharmacy Technician.
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