Microsoft Office
Maud Grauer
Administrative Assistant
Chicago,IL
Summary
Experienced and adaptable professional with exceptional writing and editing skills. Passionate about creating compelling, engaging, and dynamic content. Detail-oriented problem-solver, successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Desk Coordinator
JCYS
2 2023 - Current
- Greeted parents, staff, and other visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verified visitors' credentials and purpose of visit.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Researched similar schools in the area to gather information and help JCYS attract new families.
- Created and maintained filing system for staff and student paperwork and documentation.
- Entered, updated and maintained student and family information in ProCare.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
Writer/Editor
Headfone
12.2022 - Current
- Utilized exceptional writing, editing, and proofreading skills to create engaging audio dramas.
- Pitched ideas, created outlines, and wrote scripts for original Headfone audio dramas.
- Edited English translations of Hindi content for grammar, flow, clarity, and cultural appeal to American audiences.
Fact Checker
Red Line Editorial
12.2019 - Current
- Researched manuscript content to ensure that all content was factually correct and unbiased.
- Checked all cited sources to ensure that they were reliable, unbiased and authoritative.
- Ensured that manuscripts were free of plagiarism.
- Managed time efficiently in order to complete all tasks within deadlines.
Instructional Designer
EdChunk
02.2020 - 01.2023
- Created curricula and conceptualized course format, subject matter and presentation.
- Wrote scripts for courses and abstracts/overviews for course sections.
- Designed course themes and created graphics to include in lessons.
- Researched course topics and interviewed SMEs.
- Designed course materials and supported implementation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Edited audio and video using a variety of tools for a smooth, intuitive listening/viewing experience
- Transcribed audio and video.
- Translated technical terminology and jargon into plain, clear language.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
Sales Ambassador
Lush Cosmetics
05.2019 - 03.2020
- Delivered engaging sales presentations and demonstrations to convey product benefits.
- Demonstrated thorough knowledge of products, ingredients and manufacturing processes to customers.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained creative and engaging product displays that aligned with store guidelines.
- Processed sales transactions and provided exceptional customer service to ensure satisfaction.
- Maintained knowledge of current promotions and product features.
- Worked with team to achieve sales goals for products.
Content Creator
Dot And Dash LLC
09.2019 - 02.2020
- Wrote and edited high-quality and impactful workbooks and blog entries under deadline pressure.
- Copyedited and fact checked manuscripts submitted to Dot and Dash LLC and wrote constructive and thorough feedback for authors.
- Wrote and scheduled social media posts for Dot and Dash LLC Facebook, Twitter, and Instagram accounts for maximum engagement.
- Helped plan and lead writing workshops for aspiring authors.
Education
Bachelor of Arts - English Literature
Macalester College
Saint Paul 09.2015 - 2019.05
Skills
Administrative skills
Writing
Critical thinking
Customer service
Attention to detail
Communication
Collaboration and teamwork
Adaptability
Software
Google Suite
Zoom
Asana
Canva
Trello
Timeline
Writer/Editor
Headfone
12.2022 - Current
Instructional Designer
EdChunk
02.2020 - 01.2023
Fact Checker
Red Line Editorial
12.2019 - Current
Content Creator
Dot And Dash LLC
09.2019 - 02.2020
Sales Ambassador
Lush Cosmetics
05.2019 - 03.2020
Bachelor of Arts - English Literature
Macalester College
09.2015 - 2019.05
Front Desk Coordinator
JCYS
2 2023 - Current
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