Maud Obeng
Brooklyn,NY
Summary
To attain a position that applies to my experience and skills in the health care and communication field. ACCOMPLISHMENTS I know that I have acquired most of the experience I need to be a great employee at your company but am still open to learn new things to become a productive worker at your company. I’m very proactive individual that like all goals that is set to be accomplished. With my experience and personality it will be a diligent worker at your company Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Direct Support Professional
Heartshare St. Vincent's
01.2010 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Researched community resources and services to provide accessibility and assistance to clients.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Representative
ADOM CAR RENTAL
04.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
HHA
Premier Home Health Care Service, Home Health Aid
12.2007 - 12.2009
- Helping patients with personal care, minimal household work and running errands
- Securing patient information and maintaining their confidence by completing and guarding their medical records
- Creating a safe and healthy environment for the patient
- Having a great bedside Manner with the patients
- Giving care to persons with developmental disabilities
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Patient Care Home Health Aide
Home Health Aid
07.2007 - 12.2007
- Helping patients with personal care, minimal household work and running errands
- Securing patient information and maintaining their confidence by completing and guarding their medical records
- Creating a safe and healthy environment for the patient
- Having a great bedside Manner with the patients
- Giving care to persons with developmental disabilities
Teacher Aid
Christ Apostolic Church
06.2007 - 08.2007
- Organizing children for their class work
- Monitoring student’s attention in class
- Preparing class work for the day
- Assisting teacher with any other need for the class
Education
High School Diploma -
John Dewey High School
Brooklyn, NY2006
Skills
- Multi tasking
- Organizational skills
- Microsoft Office
- Word Processing
- Interpersonal Communication
- Mi-Co Mi-Forms
- Medical Reminders
- Communication Assistance
- Prosthetic Attachment and Removal
- Case Management
- Care Plan Assessment
Certification
High School Diploma/ Regents
Home Health Aid and Attendant Certificate
American Heart Association for BLS for Healthcare Providers (CPR & ADE) Program
Personal Care Aide
Computer Design
Timeline
Customer Service Representative
ADOM CAR RENTAL
04.2018 - 02.2020
Direct Support Professional
Heartshare St. Vincent's
01.2010 - Current
HHA
Premier Home Health Care Service, Home Health Aid
12.2007 - 12.2009
Patient Care Home Health Aide
Home Health Aid
07.2007 - 12.2007
Teacher Aid
Christ Apostolic Church
06.2007 - 08.2007
High School Diploma -
John Dewey High School
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