Mauda Martell
Woodbridge
Summary
Experienced with patient account management, delivering seamless billing and payment resolutions. Utilizes effective communication skills to address patient inquiries and concerns. Knowledge of healthcare financial systems and regulations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Financial Services Representative
Inova
03.2021 - Current
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Front office Administrator
Fleming Therapy Services
09.2018 - Current
- Front desk: Greet families, answer phones, schedule consults and evaluations, managing recurring appointments and payments, submitting insurance verifications, request insurance authorizations and managing re-authorizations, keep track of all visits allowed by insurance, updating referring doctors with evaluations and progress notes
- Keep area clean and organized
Receptionist
General Internal Medicine Group, P.C.
01.2016 - 08.2018
- Front desk: Insurance eligibility check, managing co-payments and deductibles, answering phones, checking patients in/out, scheduling appointments and STAT orders
- Organizing records from specialists for doctors to review
Receptionist
Skin & Laser Surgery Center
10.2013 - 12.2014
- Front desk: Managing co-payments, answering phones, scheduling appointments, checking patients in/out, and keeping the area clean and organized
- Assistant: Processing of specimen slides, keeping records of MOHS (micrographic surgery), faxing records to primary physicians
Education
High School Diploma -
Freedom high school
Woodbridge, VA01.2013
Skills
- Outstanding listener and communicator: always seeking new information
- Computer skills: great performer with software proficiency
- Flexible TEAM player
- Planner and organizer
- HIPAA compliance
- Data entry proficiency
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Problem identification
Timeline
Patient Financial Services Representative
Inova
03.2021 - Current
Front office Administrator
Fleming Therapy Services
09.2018 - Current
Receptionist
General Internal Medicine Group, P.C.
01.2016 - 08.2018
Receptionist
Skin & Laser Surgery Center
10.2013 - 12.2014
High School Diploma -
Freedom high school
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