Maude Cottone
Indianapolis,IN
Summary
Organized and personable Barista/Artist with strong social skills, communication abilities & customer service background. Dedicated to bringing a creative perspective and detail-oriented service with a diligent and positive mentality.
Overview
3
3
years of professional experience
Work History
Sales Associate/Coffee Barista
Square Cat Vinyl
02.2022 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Manage multiple tasks at one time, shifting between sales floor & coffee bar.
- Provide positive first impressions to welcome existing, new, and potential customers with the goal of building rapport and loyalty.
- Provide quality customer service while abiding by the store's written policies.
Barista
Blue Collar Coffee
10.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Guest Services Associate
Target
12.2020 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Conducted efficient problem solving techniques in order for customers to leave the store happy.
- Engaged guests entering facility and offered to assistance with wayfinding.
Education
Bachelor of Science - Photojournalism
Ball State University
Muncie, IN05.2020
Skills
- Guest Relations
- Teamwork and Collaboration
- Conflict Resolution
- Photography
- Social Media Promotion
- Visual Integration
- Superior Time Management
- Verbal Communication
- Concept Development
Timeline
Sales Associate/Coffee Barista
Square Cat Vinyl
02.2022 - Current
Barista
Blue Collar Coffee
10.2021 - 03.2022
Guest Services Associate
Target
12.2020 - 09.2021
Bachelor of Science - Photojournalism
Ball State University
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