Maude Franceschina
Ijamsville,MD
Overview
31
31
years of professional experience
Summary
Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.
Education
Associate of Arts - Business Administration And Management
Tampa Technical Institute
Tampa, FL01-1984
Work History
Pawn Manager
Frederick Jewelry and Loan
Frederick, MD
03.2013 - 05.2015
- Ensured compliance with all applicable laws and regulations relating to pawn transactions.
- Evaluated merchandise quality before accepting items for sale or loan.
- Collaborated with other managers to develop strategies for increasing store revenue.
- Managed store budget by monitoring expenses, controlling costs and analyzing financial reports.
- Developed and implemented policies and procedures for loan processing, record keeping, inventory management and security.
- Worked closely with law enforcement officials when necessary to investigate suspicious activity related to pawns or sales transactions.
- Participated in local community events as part of outreach efforts aimed at promoting the business brand.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Researched electronics and other items online to identify market value.
- Evaluated customer merchandise to make purchasing decisions for store.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Handled payments and deposits, including large amounts of cash securely.
- Created eye-catching window displays to draw customers into store.
- Recruited and trained new employees to meet job requirements.
Loss Prevention Manager
Barnes and Noble College
Denver , CO
05.1994 - 06.1997
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Responsible for LP Management training and shrink response for 225 store region across 7 states.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Reviewed loss prevention exception reports and cash discrepancies.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Investigated suspicious activity at point-of-sale registers or other areas of the stores.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Drafted and documented security procedures, policies and standards.
- Collaborated with law enforcement to resolve escalated situations.
- Responded to crowd control situations to maintain safe environment. (Special event book signings)
- Provided feedback to store management regarding potential risks or violations of security protocol.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
Regional Loss Prevention Manager
Womens Specialty Retailing
San Francisco, CA
05.1992 - 05.1994
- Trained store Managers and personnel on proper loss prevention protocols and procedures.
- Performed scheduled site visits with management at stores to verify and support their compliance efforts in keeping with company policies and procedures. Clarified the purposes of policies to increase compliance.
- Conducted regular meetings with store managers and associates to discuss current security issues or concerns.
- Ensured that all equipment used for surveillance was properly installed, calibrated, and functioning correctly.
- Assessed crime statistics and created action plans to avoid theft and loss in women's apparel and accessory stores.
- Maintained up-to-date knowledge of applicable laws relating to loss prevention and security measures in order to remain compliant.
- Managed loss prevention programs for 125 stores with over 1850 employees, including training, monitoring, investigations and system audits.
Store Manager
Casual Corner
King Of Prussia, PA
02.1984 - 05.1992
- Recruited, trained, supervised and mentored new management candidates, home office personnel, part and full time store employees.
- Consistently ranked in the top 25 of 600 stores nationwide for volume and profitability.
- Created management training programs that were used throughout the company to increase customer engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed operational efficiency of the store's departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Skills
- Staff Recruiting
- Workforce Development
- Territory Management
- Leadership Development
- Operations Oversight
- Recruiting and Hiring
- Customer Relations
- Team Leadership
- Conflict Management
- Sales Management
- Interpersonal Communication
- Staff Development
- Operations Management
- Training and Coaching
- Group Presentations
Affiliations
- Volunteer for Mission of Mercy
- Fundraiser for St Jude Children's Hospital ( Managed Golf tournaments netting over 52K in Frederick County)
- Taught Painting Classes for charity
- Coffee enthusiast, have learned to roast and have my own espresso bar
- Completed a Chocolatier course at the Callebaut Chocolate Academy in Chicago (Chocolate Fundamentals)
Accomplishments
- Was recognized as "Champion's Club" Store Manager for Store Performance (top 25)
- Had the honor to train many outstanding management candidates for the company (WSRG)
- I was the first "field" employee to be promoted into the Loss Prevention Group for WSRG.
- Solved the largest internal theft case in company history during my first year in loss prevention. (PG county)
- Store won every "sales contest" and consistently exceeded sales targets with a dedicated and highly motivated staff
Timeline
Pawn Manager
Frederick Jewelry and Loan
03.2013 - 05.2015
Loss Prevention Manager
Barnes and Noble College
05.1994 - 06.1997
Regional Loss Prevention Manager
Womens Specialty Retailing
05.1992 - 05.1994
Store Manager
Casual Corner
02.1984 - 05.1992
Associate of Arts - Business Administration And Management
Tampa Technical Institute
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