Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maude Harms

Wesley,AR

Summary

I'm a dynamic Coffee Shop Manager at Basecamp Coffee Company with a proven track record in enhancing customer service and driving sales growth through innovative menu development. I'm skilled in compassionate interpersonal communication. Experience as a personal care assistant equipped me with the care, patience, and intrinsic rewards to excel at customer support and staff management. I have confidence that the passion I've developed for customer service, coupled with the practical management skills I've gained in my current position will equip me to enter a new industry.

Overview

5
5
years of professional experience

Work History

Coffee Shop Manager

Basecamp Coffee Company
03.2021 - Current
  • Deliver exceptional levels of customer service during times of high sales volume and stress
  • Perform effective problem solving in addressing customer and staff concerns, technical difficulties, and supply shortages
  • Introduce new menu items based on market trends and customer feedback, driving sales growth.
  • Create clear concise instruction pamphlets for all new seasonal drinks to ensure ease for staff and consistency for customers.
  • Streamline inventory management for optimized stock levels and reduced waste.
  • Set up daily drawers, verify totals and prepare cash deposits.
  • Make weekly orders and pick-ups, using multiple online interfaces

Personal Care Assistant

Area Agency On Aging
02.2020 - 03.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Regularly prepped and offered meals and snacks to help meet client's nutritional needs.
  • Performed light housework to ensure a clean, healthy environment
  • Assisted with bathing, grooming, and medication reminders to help client maintain dignity, safety and overall wellness.
  • Turned in paperwork following each day with client to assess any important changes or needs for agency to address

Education

High School Diploma -

Pennfoster Highschool
Scranton, PA
03.2015

Skills

  • Four years in customer support
  • Proficient troubleshooting
  • Strong interpersonal communication abilities
  • Detail-oriented in high-pressure environments
  • Adaptable time prioritization
  • Supportive care-giving abilities
  • Coffee preparation expertise
  • Familiarity with ordering interfaces

Timeline

Coffee Shop Manager

Basecamp Coffee Company
03.2021 - Current

Personal Care Assistant

Area Agency On Aging
02.2020 - 03.2021

High School Diploma -

Pennfoster Highschool

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