Maudlene Unegbu
Chijioke
Hedgesville,WV
Summary
Organized Patient Service Representative with 14 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Behavioral technician with strong expertise in implementing and monitoring individualized behavior plans. Proven track record of working effectively with clients, families, and interdisciplinary teams. Skilled in data collection, analysis, and adaptive behavior strategies. Reliable team player adept at adjusting to evolving needs and achieving results in collaborative environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead RBT
Behavioral Framework ABA
06.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Increased independence in daily living tasks by providing consistent skill development support.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Participated in parent training sessions, empowering caregivers with essential tools for supporting their child''s growth.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with clinical team to develop comprehensive treatment plans for clients.
- Utilized visual supports and social stories to facilitate understanding of complex concepts for clients with diverse needs.
- Conducted functional behavior assessments to identify triggers and patterns of challenging behaviors.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Treated clients and families with respect and dignity.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
Team Lead / Site Supervisor
Nobles of Indiana
08.2023 - 02.2024
- Providing direct care and support to children with developmental disabilities or special needs
- Implementing individualized treatment plans and behavior management techniques
- Assisting with daily living activities such as feeding, bathing, and dressing
- Facilitating recreational and social activities to promote socialization and skill development
- Monitoring and documenting progress and behavior of children
- Collaborating with other team members, including therapists, teachers, and parents, to ensure holistic care and support
- Following safety protocols and guidelines to maintain a secure environment for children
- Providing emotional support and encouragement to children and their families
- Participating in training sessions and workshops to enhance skills and knowledge in working with children with special needs
- Advocating for the rights and needs of children with disabilities within the community.
Healthcare Customer Service Representative
The CSI Companies
02.2019 - 07.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Supported accounts receivable operations within assigned functions
- Identified, analyzed and researched systemic issues and made recommendations for resolution
- Maintained a designated portfolio of customer accounts by contacting customers behind on payment obligations
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Verified insurance eligibility and coverage for patients
- Filed and maintained patient records in accordance with HIPAA regulations
- Entered patient demographic and insurance data into the electronic medical record system
- Handled customer service inquiries in person, via telephone and through email
- Resolved billing inquiries and disputes in a timely fashion
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Managed patient registration process, confirming data accuracy and completeness
- Investigated insurance claims, denials and appeals
- Built and maintained positive working relationships with patients and staff
- Developed and implemented customer service policies and procedures.
Direct Support Staff
Community Option
03.2015 - 04.2017
- Providing direct care and support to children with developmental disabilities or special needs
- Implementing individualized treatment plans and behavior management techniques
- Assisting with daily living activities such as feeding, bathing, and dressing
- Facilitating recreational and social activities to promote socialization and skill development
- Monitoring and documenting progress and behavior of children
- Collaborating with other team members, including therapists, teachers, and parents, to ensure holistic care and support
- Following safety protocols and guidelines to maintain a secure environment for children
- Providing emotional support and encouragement to children and their families
- Participating in training sessions and workshops to enhance skills and knowledge in working with children with special needs
- Advocating for the rights and needs of children with disabilities within the community.
Healthcare Assistant
The Arc of Union
02.2010 - 04.2014
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs
- Maintained a clean environment with due consideration to health and safety issues and infection control policy
- Lifted patients using appropriate equipment in accordance with moving and handling policy
- Communicated effectively with patients and families to provide information about care and treatment
- Arranged bedding and cushions to enhance patient comfort in bed and chairs
- Delivered a high standard of holistic care to patients to promote equality and dignity
- Observed patient skin conditions and reported findings to registered nurses
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking
- Supported healthcare teams with basic physical assessments and diagnostic procedures
- Aided patients with walking and limb exercises to improve strength and balance
- Administered prescribed medications and monitored patient reactions to address contraindications
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks
- Facilitated personal hygiene management, feeding and ambulation
- Documented patient information and care activities in electronic health records
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Followed directions of licensed nurses to administer medications and treatments
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Transported patients between rooms and appointments or testing locations.
Education
Master's - Social Worker
Walden University
Minneapolis, MN05.2026
Bachelor of Arts - Business Administration
Lagos State University
06.2007
Skills
- Teamwork and collaboration
- Team Building
- Time Management
- Compliance and quality assurance
- Software proficiency
- Ms Word Suite
- Communication Skills
- Analytical Skills
- Decision-making Skills
- Organizational Skills
- Benefit Assessment
- Patient Greeting
- Training Junior Team Members
- Atrial Fibrillation
- Bookkeeping Support
- Continuous Improvement
- Active Listening
- Feeding Assistance
- Supply Restocking
- Mobility Support
- Company Guidelines
- Strength Improvements
- Patient Condition Observation
- Skin Condition Diagnosis and Treatment
- Medical Record Updating
- Emotional Intelligence
- Complex Problem-Solving
- Supportive Personal Care
- EMR Management
- Nursing Staff Supervision
- Workplace Safety
- Diversity and Inclusion
- Problem-Solving
- Attention to Detail
- Team Supervision
- Team motivation
- Analytical Thinking
- Conflict Resolution
- Cash Handling
- Overseeing Daily Activities
- Client Service
- Giving Constructive Feedback
- Documentation And Reporting
- Safety processes and procedures
- Safety
- Client Support
- Technical Support
Certification
- CPR & First Aid
- RBT 40-Hour's Training
Timeline
Lead RBT
Behavioral Framework ABA
06.2024 - Current
Team Lead / Site Supervisor
Nobles of Indiana
08.2023 - 02.2024
Healthcare Customer Service Representative
The CSI Companies
02.2019 - 07.2023
Direct Support Staff
Community Option
03.2015 - 04.2017
Healthcare Assistant
The Arc of Union
02.2010 - 04.2014
Master's - Social Worker
Walden University
Bachelor of Arts - Business Administration
Lagos State University