Maudrie Hatcher
Summary
Clinical services leader with proven ability to drive quality patient care and optimize operational efficiency. Strong focus on team collaboration, ensuring seamless integration of clinical practices and staff development. Skilled in strategic planning, regulatory compliance, and patient-centered care, adaptable to shifting priorities and demands. Recognized for leadership in fostering results-driven environment and enhancing service delivery.
Overview
8
8
years of professional experience
Work History
Director of Community Outreach and Education
Fresh Start Health
11.2024 - Current
- Served as a public face for the organization at local events, cultivating positive relationships with community members and representing the interests of both the organization and its constituents.
- Collaborated with internal departments to align organizational goals with community outreach initiatives, ensuring maximum impact across multiple areas of focus.
- Developed culturally sensitive programming to address the diverse needs of the community members served.
- Strengthened partnerships with local organizations for collaborative efforts in community development projects.
- Advised senior leadership on best practices regarding community relations issues based on thorough research into relevant topics and trends.
- Cultivated and maintained relationships with community medical facilities, agencies, churches and other outreach partners.
- Procured equipment and supplies needed to fulfill project requirements and community outreach activities.
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Managed budgets and resources effectively to maximize the reach of outreach programs.
- Promoted public awareness of organization''s mission through targeted marketing campaigns and media appearances.
- Prepared and delivered informative, scientifically sound presentations and other promotions to community audiences.
- Assisted with development of outreach strategies and marketing tools to reach priority audiences.
- Participated in community events to promote services and engage with public.
Director of Clinical Services
Fresh Start Health
12.2023 - Current
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
Director of Nursing Services
HCMG/Alois Alzheimer Center
09.2017 - 10.2023
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Developed new nursing policies for increased efficiency and better patient outcomes.
- Planned and assigned workload to 25-person nursing staff to direct patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established new policies and updated existing policies to improve standard of care for patients.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Provided leadership in the CMS certification process and survey, as well as annual, focused and complaint.
- From certification to the date of my departure, The Alois maintained a CMS 5-star quality level.
Education
Associate of Science - Nursing
Lincoln Memorial University
Harrogate, TNBachelor of Arts - English
University of Kentucky
Lexington, KYMaster of Science - PMHNP
Walden University
Minneapolis, MNSkills
- Clinical leadership
- Patient safety
- Healthcare management
- Quality improvement
- Staff development
- Clinical supervision
- Patient care
- Patient education
- Clinical education
- HIPAA
- Exemplary communication skills
- Healthcare administration
Timeline
Director of Community Outreach and Education
Fresh Start Health
11.2024 - Current
Director of Clinical Services
Fresh Start Health
12.2023 - Current
Director of Nursing Services
HCMG/Alois Alzheimer Center
09.2017 - 10.2023
Associate of Science - Nursing
Lincoln Memorial University
Bachelor of Arts - English
University of Kentucky
Master of Science - PMHNP
Walden University
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