Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maulik Shah

Schenectady,NY

Summary

Results-oriented Associate Director of Operations skilled in strategic planning, team leadership, and process improvement. Track record of successfully implementing initiatives to boost productivity and drive cost savings. Strong problem-solving and collaboration abilities with a focus on staff development. Consistently achieved improved operational efficiency and bottom-line results.

Overview

23
23
years of professional experience

Work History

Associate Director of Operations

Verizon
Troy, NY
01.2023 - Current
  • Implemented strategic measures to maximize operational efficacy, facilitating increased productivity via the establishment of Manager Central
  • Responsible for the administration of wireless networks on a day-to-day basis; handled budgeting, managed staff members, and ensured strong customer relations.
  • Provided assistance and recommendations to the executive team in formulating overall business strategy, policy development, and process improvement initiatives.
  • Led and managed team in daily operations; ensured adherence to performance metrics; delivered constructive feedback and guidance.
  • Effectively communicated with vendors and suppliers to expedite the resolution of maintenance work.
  • Maintained relationships with external stakeholders such as customers or suppliers; negotiated contracts as required.
  • Created detailed project plans outlining tasks and resources needed for the successful completion of projects within set timelines.
  • Developed best practices for use by internal teams in order to optimize processes and maximize efficiency.
  • Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.
  • Resolved escalated issues quickly while maintaining positive working relationships between departments and teams at all times.
  • Developed and refined short- and long-term strategies to drive growth and profitability.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Coordinated major project initiatives from planning through to execution, ensuring timely completion.
  • Facilitated cross-departmental collaboration to achieve business goals.

Supervisor of Operations

Verizon
Albany, NY
04.2019 - 01.2023
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Implemented new technologies or software systems to automate manual tasks or streamline operations.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Utilized performance indicators and metrics to assess and evaluate performance, generating reports for supervisory team.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Retail Store Owner

LPS, Inc.
Schenectady, NY
09.2006 - 02.2022
  • Hired, trained and managed sales staff to ensure customer satisfaction.
  • Developed marketing strategies for the store in order to increase sales.
  • Scheduled staffing shifts and monitored employee performance.
  • Maintained inventory levels by ordering merchandise from suppliers.
  • Implemented new procedures for better customer service and efficiency.
  • Created a budget and tracked expenses in order to maximize profits.
  • Analyzed sales data to identify trends and make appropriate adjustments.
  • Developed relationships with vendors in order to negotiate lower prices on goods.
  • Planned layout of store fixtures, displays and signage according to company guidelines.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Identified opportunities for growth within the market segment served by the store.
  • Performed financial analysis of operations including evaluating pricing structures, cost control measures.
  • Assisted customers with product selections based on their individual needs and preferences.
  • Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Operations Analyst

Verizon
Albany, NY
06.2018 - 04.2019
  • Analyzed and monitored daily operations to identify areas of improvement.
  • Developed and implemented strategies to streamline processes, increase accuracy, and improve customer satisfaction.
  • Designed detailed reports and dashboards for senior management highlighting key performance metrics.
  • Provided technical support on various systems related to operations processes.
  • Evaluated existing business procedures and developed new solutions to enhance productivity.
  • Performed root cause analysis to resolve complex operational issues quickly and effectively.
  • Identified opportunities for process automation utilizing appropriate technologies.
  • Collaborated with cross-functional teams on projects requiring input from multiple disciplines within the organization.
  • Documented all operational activities including workflow diagrams, standard operating procedures, user guides.
  • Created training materials for staff members regarding new or revised operational procedures.
  • Provided guidance on implementation of technology solutions designed to automate manual tasks and improve overall efficiency.
  • Worked with managers and employees to evaluate business processes and focus analysis on key areas.

Network Technician

Verizon
Albany, NY
09.2016 - 06.2018
  • Configured, monitored and maintained network hardware, software and communication links.
  • Tested and evaluated network systems to eliminate problems and make improvements.
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
  • Provided technical support to users experiencing difficulties with their computer systems or networks.
  • Resolved complex performance issues related to network configurations, applications, protocols.
  • Maintained records of repairs, upgrades, installations and other maintenance activities.
  • Developed new methods for improving system efficiency and reliability.
  • Trained end-users on how to properly utilize their computer systems in an efficient manner.
  • Resolved routing, wireless and other network-related issues.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Completed post-installation tests, checking functionality.
  • Presented network systems training and information to employees.

Computer Scientist

US Department Of Defense
Monmouth, NJ
06.2001 - 06.2006
  • Designed and implemented software solutions for various applications.
  • Documented code, troubleshot technical issues, and maintained databases.
  • Created automated scripts to streamline processes and improve efficiency.
  • Analyzed user requirements to identify system design specifications.
  • Implemented security protocols, such as encryption and authentication systems, to protect data integrity.
  • Optimized existing programs using object-oriented programming techniques.
  • Collaborated with other teams to integrate complex systems across multiple platforms.
  • Deployed applications in production environments after rigorous testing procedures were completed.
  • Tested prototypes and final products for quality and compliance with design specifications.
  • Collected user and business requirements and put together detailed project plans.
  • Met with managers, vendors and others to solicit cooperation and resolve problems.
  • Maintained network hardware and software, directing network security measures and monitoring to ensure availability.

Education

MBA -

Strayer University
Washington, DC
12-2026

Bachelor of Science - Computer Science

New Jersey Institute of Technology
Newark, NJ
06-2001

Skills

  • Safety Management
  • Logistics Management
  • Cost Reduction
  • Maintenance Management
  • Workforce Planning
  • Productivity Improvement
  • Planning and execution
  • Compliance Management
  • Engineering
  • Financial Management
  • Cross-Functional Teamwork
  • Operations Management
  • Performance Management
  • Process Improvement

Accomplishments

  • Spotlight Award - Leadership Verizon Awards and Recognition
  • Spotlight Award - Quality/Process Improvement Verizon Awards and Recognition
  • Spotlight Award - Teamwork Verizon Awards and Recognition
  • Spotlight Award - Alarm reporting Verizon Awards and Recognition
  • Spotlight Award - Wireless Outage Verizon Awards and Recognition
  • Spotlight Award - Leadership Verizon Awards and Recognition
  • Spotlight Award - Resolve Outage Verizon Awards and Recognition
  • Spotlight Award - NYS Police Incident Verizon Awards and Recognition
  • Spotlight Award - Business Transformation Verizon Awards and Recognition
  • Spotlight Award - Customer Excellence Verizon Awards and Recognition
  • Spotlight Award - Quality/Process Improvement Verizon Awards and Recognition
  • Spotlight Award - Created scorecards Verizon Awards and Recognition

Timeline

Associate Director of Operations

Verizon
01.2023 - Current

Supervisor of Operations

Verizon
04.2019 - 01.2023

Senior Operations Analyst

Verizon
06.2018 - 04.2019

Network Technician

Verizon
09.2016 - 06.2018

Retail Store Owner

LPS, Inc.
09.2006 - 02.2022

Computer Scientist

US Department Of Defense
06.2001 - 06.2006

MBA -

Strayer University

Bachelor of Science - Computer Science

New Jersey Institute of Technology

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Maulik Shah