Maura Andrade
Delano,CA
Summary
Detailed-oriented and hardworking job seeker with strong organizational skills eager to secure a Bank Teller position. Ready to help team achieve company goals along with the ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Vallarta Supermarket
01.2022 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted audits
- Assisted cashiers with supervised tasks
- Verified valid checks and signed them
- Collected loans and pickups
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted Store Director with certain administrative tasks
Cashier
Vallarta Supermarket
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Certificate - Human Resources
San Joaquin Valley College
Visalia, CA09.2023
High School Diploma -
Cesar E. Chavez High School
Delano, CA06.2021
Skills
- Ability to work under pressure
- Information Security
- Handling Escalations
- Performing Audits
- Complaint Resolution
- Potential to learn quickly and retain information
- Cash Handling
- Customer Service
- Microsoft Outlook, Word, and Excel
- Attention to Detail
- Problem-Solving
- Fluent in Spanish and English
Timeline
Customer Service Manager
Vallarta Supermarket
01.2022 - 06.2023
Cashier
Vallarta Supermarket
10.2021 - 01.2022
Certificate - Human Resources
San Joaquin Valley College
High School Diploma -
Cesar E. Chavez High School
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