Maura Bianchini
Deerfield Beach,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
Work History
Property Manager Office Administrator
North Beach Village Resorts
01.2018 - Current
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Implemented procedures and services to improve hotel services and amenities.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Implemented successful strategies to increase customer satisfaction.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Manager
Starbucks Coffee Company
01.2019 - 01.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista
Starbucks Coffee Company
01.2016 - 01.2018
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor's Degree - Interdisciplinary studies
Broward University
Florida 06.2025
Certificate - Electrocardiograph Technology
McFatter Technical College
01.2024
High School Diploma -
Highland Regional High School
01.2008
Skills
- Property marketing and promotion
- Property tours and inspections
- Staff management
- Property management
- Skilled multi-tasker
- Database management
- Marketing and advertising
- Accounting operations
- Multi-family property management
- Building operations
- Administrative support
- Customer service-focused
Timeline
Assistant Manager
Starbucks Coffee Company
01.2019 - 01.2021
Property Manager Office Administrator
North Beach Village Resorts
01.2018 - Current
Barista
Starbucks Coffee Company
01.2016 - 01.2018
Certificate - Electrocardiograph Technology
McFatter Technical College
Bachelor's Degree - Interdisciplinary studies
Broward University
High School Diploma -
Highland Regional High School
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