Maura Cox
Doylestown,Pennsylvania
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am know for being a energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Susquehanna Valley Child Developmental Center
Bloomsburg, PA
02.2024 - Current
- Supervised children during meal times, playtime, and other activities.
- Created a positive, nurturing environment for young students.
- Taught children foundational skills in colors, shapes and letters.
- Ensured safety of all children by monitoring playground equipment use.
- Provided guidance on social development issues such as sharing, following directions.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Encouraged creativity through art projects and storytelling.
- Participated in staff meetings and professional development workshops.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Observed health practices such as proper handwashing procedures.
- Observed behavioral issues to alert parents or guardians.
- Conducted assessments of student performance and progress.
Front Desk Receptionist
Pickup Usa
Warminster, PA
02.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Bar Manager
Harper and Pennys
Doylestown, PA
01.2021 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Poured wine, beer and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored patron alcohol consumption to encourage safety.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reorganized bar stations to streamline service flow.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Implemented strategies designed to increase revenue through upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Created signature beverages to increase revenue and patron loyalty.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Doylestown, PA
02.2020 - 02.2021
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Provided swimming instruction to individuals and groups of all ages.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Ensured that swimmers followed pool rules and regulations at all times.
Lifeguard
Fanny Chapman
Doylestown, PA
12.2019 - 01.2021
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
Education
Associate of Science - Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA06-2026
High School Diploma -
Central Bucks High School
Doylestown, PA06-2022
Skills
- File Management
- Project Management
- Office Administration
- Front Office Management
- Inventory Control
- Supply Management
- Cash Handling
- Time Management
- Scheduling Appointments
- Problem-Solving Skills
- Hospitality Services
- Skilled in [Software]
- Meeting Scheduling
- Telephone Etiquette
- Positive Reinforcement
- Suicide Prevention
- Mental Health Support
- Volunteer Recruitment
- Disability Support
- Crisis Intervention
- Team Collaboration
- Substance Abuse Prevention
- Parenting Education
- Document Management
- Emergency Response
- Emergency Management
- Crime Prevention
- Identification Verification
- Staff Management
- First Aid and CPR Certified
- High Level of Integrity
- Fire Safety Training
Timeline
Daycare Teacher
Susquehanna Valley Child Developmental Center
02.2024 - Current
Front Desk Receptionist
Pickup Usa
02.2024 - Current
Bar Manager
Harper and Pennys
01.2021 - Current
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
02.2020 - 02.2021
Lifeguard
Fanny Chapman
12.2019 - 01.2021
Associate of Science - Criminal Justice
Bloomsburg University of Pennsylvania
High School Diploma -
Central Bucks High School
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