MAURA ECCLESTON
Everson,WA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Green Leaf Recreational Cannabis
Bellingham, WA
05.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Kept track of inventory and ordered store supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Taco Bell
Mt. Vernon, WA
03.2014 - 08.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
Skagit Valley College
Mount Vernon, WASkills
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Sales monitoring
- Team motivation
- Staff Management
- Orientation and training
- Money Handling
- Staff Supervision
- Orientating and training
- Sales Strategies
Languages
Spanish
Professional
REFERENCES
* Crystal Pierce General Manager 360-420-8801
* Shawna Hayes Store Manager 360-312-6075
* Eddie Rivera Store Manager 360-788-3996
Timeline
Assistant Manager
Green Leaf Recreational Cannabis
05.2022 - Current
Assistant Manager
Taco Bell
03.2014 - 08.2022
GED -
Skagit Valley College
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