Maura Elliott
East Windsor,NJ
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
18
18
years of professional experience
Work History
Associate
Walmart
08.2019 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Customer Service Representative
Aqua America, Inc.
10.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Customer Service Department Head
Stop & Shop Supermarket
06.2006 - 07.2016
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Assisted in creating an environment fostering open communication among the team leading towards improved collaboration.
- Maintained a thorough understanding of company products and services, enabling swift resolution of customer queries.
- Managed challenging situations with professionalism and empathy, ensuring each customer felt heard and valued.
- Coordinated schedules for staff members, maintaining optimal coverage during peak hours of operation without exceeding budget constraints.
- Assisted in managing a high-performing team, leading to increased productivity and employee morale.
- Trained new employees, ensuring they were well-equipped to handle customer inquiries and concerns.
- Effectively managed escalated complaints from customers, negotiating mutually beneficial resolutions and promoting customer satisfaction.
Education
Associate - Paralegal Studies
Mercer County Community College
Windsor, NJSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Cash Handling
- Decision-Making
- Relationship Building
- MS Office
- Accounting
Timeline
Associate
Walmart
08.2019 - Current
Customer Service Representative
Aqua America, Inc.
10.2017 - 03.2019
Assistant Customer Service Department Head
Stop & Shop Supermarket
06.2006 - 07.2016
Associate - Paralegal Studies
Mercer County Community College