Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maura Fernandez

Pembroke Pines,Florida

Summary

Dedicated professional with over 25 years of experience in customer service, office administration, and claims processing. Seeking a challenging role to contribute my proven skills in communication, problem-solving, and operational efficiency.

Warm and friendly Makeup Artist with 20 years of experience in makeup application for performances, pageants and special occasions. Strong communication skills and knowledge of makeup products and trends. Excellent reputation for meeting client requests and expectations.

Overview

2025
2025
years of professional experience

Work History

Makeup Artist

Self-Employed
1 2022 - Current
  • Provide makeup services for weddings, parties, and special events
  • Ensure client satisfaction through personalized beauty solutions

Provider Customer Service Representative

Simply Healthcare Plans
02.2015 - 09.2021
  • Resolved provider inquiries regarding insurance benefits, claims, eligibility, and contracts
  • Maintained accurate documentation of all interactions and outcomes for analysis
  • Delivered first-call resolution through efficient research, data analysis, and problem-solving
  • Coordinated across departments to address complex customer service issues
  • Consistently exceeded performance metrics, ensuring high satisfaction scores

Independent Contractor – Biometrics & Open Enrollment Support

Coventry Healthcare
09.2013 - 02.2015
  • Conducted biometric screenings and supported open enrollment initiatives
  • Performed administrative tasks related to benefits enrollment and healthcare services

Workers’ Compensation Claims Assistant

Sedgwick Claims Management Services
01.2010 - 09.2013
  • Processed workers’ compensation claims in compliance with service agreements
  • Communicated with injured workers, employers, attorneys, and medical providers
  • Handled indemnity payments, mileage reimbursements, and claims documentation
  • Resolved inquiries efficiently while maintaining compliance with regulatory guidelines

Executive Assistant

Letty’s Creations
01.2006 - 12.2008
  • Oversaw office operations and coordinated bridal product presentations
  • Negotiated vendor contracts and banquet arrangements to meet client expectations

Education

Associate in Science - Computer Information Technology

Miami Dade College
Miami, Florida

Associate in Science - Networking Services Technology (Microsoft)

Miami Dade College
Miami, Florida

40-Hour Life/Health Agent (2-15) Pre-License Course - undefined

Gold Coast Schools
Tamarac, Florida

200-Hour General Lines Agent (2-20) - undefined

Gold Coast Schools
Tamarac, Florida
03.2013 - 4 2013

Skills

    Office Administration

    Claims Processing

    Customer Service

    Conflict Resolution

    Database Management

    IT Support

    Networking Solutions

    Documentation

    Makeup Artistry

    Beauty Consultation

References

Available upon request.

Timeline

Provider Customer Service Representative

Simply Healthcare Plans
02.2015 - 09.2021

Independent Contractor – Biometrics & Open Enrollment Support

Coventry Healthcare
09.2013 - 02.2015

200-Hour General Lines Agent (2-20) - undefined

Gold Coast Schools
03.2013 - 4 2013

Workers’ Compensation Claims Assistant

Sedgwick Claims Management Services
01.2010 - 09.2013

Executive Assistant

Letty’s Creations
01.2006 - 12.2008

40-Hour Life/Health Agent (2-15) Pre-License Course - undefined

Gold Coast Schools

Makeup Artist

Self-Employed
1 2022 - Current

Associate in Science - Computer Information Technology

Miami Dade College

Associate in Science - Networking Services Technology (Microsoft)

Miami Dade College

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Maura Fernandez