Maura Fischetti

Group Promotion Cruise line, adjust pricing,

Repricing Groups

Cruise Groups reports

New Cruise Groups

• Managed complex itinerary changes efficiently while minimizing disruption to client''s plans or budget constraints.
• Established strong relationships with clients, leading to repeat business and referrals.
• Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Followed up with customers to increase customer service with travel plans.

• Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
• Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.

• Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
• Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked servicespackages.
• Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.