Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Maura Gomez

Duluth,Ga

Summary

A hardworking, dedicated and service-oriented Registered Medical Assistant and Medical Administrative Assistant, striving to contribute a knowledge of medicine, team-minded attitude, and experience in the field to provide support to a medical care team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

18
18
years of professional experience

Work History

Patient Service Representative - Infusion

Suburban Hematology and Oncology
02.2022 - Current
  • Processed medical records / scheduling orders requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes approximately 70-100 patients
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Skilled at working independently and collaboratively in team environment.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Patient Access Specialist, Medical Assistant, Surgery Coordinator

Gwinnett Medical Center - Duluth, Gwinnett ENT
04.2018 - 05.2021
  • Medical assistant duties as triage, intake in NextGen, ERX, answering patients' questions and concerns
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Prepared patient identification band and completed admissions papers.
  • Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
    Compared shipping orders and invoices against contents received to verify accuracy.
    Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Patient Liaison

Gwinnett Medical Center, Lawrenceville
07.2017 - 04.2018
  • Serve as intermediary between health care organizations and patients, and patients' relatives in resolving patient care problems
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Describe and interpret health care procedures and policies to patients
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Reinforced and upheld patient confidentiality as required by HIPAA and hospital regulations
  • Greeted and assisted patients, visitors, physicians and medical staff in locating specific departments
  • Ensured seamless flow of work in busy hospital approximately over 100 patients plus emergency cases

Medical Administrative Assistant, Registered Medical Assistant

Suburban Medical Center, Peachtree Corners
07.2006 - 05.2017
  • Checking in and checking out patients
  • Check all areas of office to make sure it's clean and stocked
  • Serve as key member of HealthCare team for busy Family Medical Practice approximately 100 daily patients
  • Assist two Medical Doctors as well as Physician Assistant and Registered Nurse team in ensuring optimal patient care and smooth daily functioning of office.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Conducted insurance verification and pre-authorizations and managed patient charts.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.

Education

Registered Medical Assistant -

ARMA
01.2012

Medical Administrative Assistant -

Georgia Medical Institute
Georgia
01.2006

Skills

  • HIPAA Compliance
  • Complaint Investigation / Conflict Resolution
  • Call Screening
  • Scheduling appointments / Registration and Admissions
  • Eligibility Determination / Insurance Verification
  • Financial Recordkeeping
  • Data Collection / Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Pre-Admission Requests
  • Bookkeeping Support
  • Business Management Principles
  • Medical terminology knowledge / Document filing
  • First Aid CPR AED
  • Patient Needs Assessment and Referral /Insurance Forms Processing
  • Communicating to Patients and Families
  • Medical Services Administration / Patient Care
  • MS Office

Software

Microsoft 365 : Word, Excel, PowerPoint, Outlook

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative - Infusion

Suburban Hematology and Oncology
02.2022 - Current

Patient Access Specialist, Medical Assistant, Surgery Coordinator

Gwinnett Medical Center - Duluth, Gwinnett ENT
04.2018 - 05.2021

Patient Liaison

Gwinnett Medical Center, Lawrenceville
07.2017 - 04.2018

Medical Administrative Assistant, Registered Medical Assistant

Suburban Medical Center, Peachtree Corners
07.2006 - 05.2017

Registered Medical Assistant -

ARMA

Medical Administrative Assistant -

Georgia Medical Institute

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Maura Gomez