Summary
Overview
Work History
Education
Skills
References
Timeline
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Maura Hasian

Maura Hasian

Rock Hill,SC

Summary

Versatile Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 16 years of success in collections, credit management, & Customer Service.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Credit & Collections Specialist

CIMTEC Automation, LLC.
10.2021 - Current
  • Determining degree of risk by evaluating clients’ credit data and financial statements for approving their credit
  • Collaborated with credit associations and references to share valuable insights on client credit information.
  • Streamlined financial order management processes to enhance credit control, improve payment efficiency, and minimize customer disputes
  • Oversaw the monitoring and management of customer accounts and billing.
  • Maintained effective communication to resolve any outstanding payment matters.
  • Achieved positive outcomes by persistently communicating with customers on past-due balances, establishing and executing proactive measures for timely payment.
  • Took action to promote prompt payment of debts
  • Presented reports on collection activity & accounts receivable statuses
  • Effectively handled the management of corporate bank account, including processing payments for customers.
  • Managed customer invoices to ensure proper billing procedures were followed.
  • Compiled and organized customer account information into spreadsheets
  • Enhanced knowledge of proper procedures and employee portal through comprehensive training for sales representatives.
  • Observed and recognized potential collection issues by keeping track of overdue accounts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Sent written notices to customers regarding outstanding balances or delinquencies.
  • Established payment arrangements based on individual client circumstances.
  • Utilized software programs for efficient account management and tracking progress.
  • Improved overall recovery rates through strategic negotiation tactics.

Client Support Specialist - Tier II

Distribution Technology
Charlotte, NC
09.2018 - 10.2021
  • Provided client support through various communication channels
  • Successfully executed client order placements, coordinating shipments from multiple warehouses via an online system.
  • Organized carrier appointments, monitored product logistics to maintain smooth operations.
  • Utilized Microsoft Office tools to streamline operations and enhance productivity
  • Efficiently handle various platforms such as SAP throughout the workday, showcasing exceptional multitasking skills.
  • Enhanced understanding of monthly Profit and Loss statements
  • Exhibited keen attention to detail while overseeing payments to guarantee completeness and accuracy.

Customer Service / Store Manager

Advance America
Fort Mill, SC
08.2010 - 09.2018
  • Demonstrated strong leadership skills by overseeing daily operations, including opening and closing procedures, while providing clear direction on achieving and surpassing performance goals.
  • Developed and delivered monthly training sessions, enhancing employees' knowledge of TTCs and showcasing new services.
  • Consistently achieved sales targets by creating an inviting atmosphere for customers, resulting in repeat business and positive recommendations.
  • Conducted performance evaluations and provided feedback for growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Accepted and processed customer payments and applied toward account balances.
  • Maintained accurate records of customer communications and transactions.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Collaborated with team members to achieve monthly collection targets.
  • Trained new team members on company policies and procedures.

Customer Service Representative

Key Benefit Solutions
Fort Mill, SC
02.2015 - 02.2017
  • Ensured seamless customer service by adhering to a fixed and constant work schedule from home including logins, breaks, and meal times.
  • Provided support to individuals seeking information about medical claims related to family members' decease, as well as the scope of their own and their children's healthcare coverage.
  • Acquired knowledge of HIPAA protocols and validated incoming callers.
  • Provided guidance to individuals on deciphering EOB content and comprehending related charges.
  • Utilized escalation techniques to expedite benefit payments and maintained accurate records of payment updates
  • Maintaining accurate and up-to-date account records through notation and advisory services.
  • Led on- and off-site customer support teams across multiple time zones.
  • Resolved customer complaints, ensuring a positive experience.
  • Navigated multiple software applications while assisting customers.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

High School Diploma -

Lamar High School
Arlington, TX
05-2007

Skills

  • Maintaining high levels of customer service
  • Delegating task and following proper procedures
  • Financial Management
  • Attention to Detail
  • Multiple Portal Experiences IE Ariba, SAP, Tungsten, Coupa, P21, etc
  • Business Correspondence Writing
  • Records Maintenance
  • Account Reconciliation
  • Customer research
  • Call center background
  • New Hire Training
  • Relationship Building
  • Bookkeeping
  • Adaptability, learning agility
  • Strong Work Ethic
  • Proficient in Microsoft Word, Office, Excel & Outlook
  • Problem Solving Skills
  • Accounting / AR Receivables
  • Collection Experience
  • Training, Researching, and procedure writing skills
  • Conflict resolution techniques
  • Risk Management

References

Provided Upon Request

Timeline

Accounts Receivable Credit & Collections Specialist

CIMTEC Automation, LLC.
10.2021 - Current

Client Support Specialist - Tier II

Distribution Technology
09.2018 - 10.2021

Customer Service Representative

Key Benefit Solutions
02.2015 - 02.2017

Customer Service / Store Manager

Advance America
08.2010 - 09.2018

High School Diploma -

Lamar High School
Maura Hasian