Maura Hasian
Rock Hill,SC
Summary
Versatile Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 16 years of success in collections, credit management, & Customer Service.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Credit & Collections Specialist
CIMTEC Automation, LLC.
10.2021 - Current
- Determining degree of risk by evaluating clients’ credit data and financial statements for approving their credit
- Collaborated with credit associations and references to share valuable insights on client credit information.
- Streamlined financial order management processes to enhance credit control, improve payment efficiency, and minimize customer disputes
- Oversaw the monitoring and management of customer accounts and billing.
- Maintained effective communication to resolve any outstanding payment matters.
- Achieved positive outcomes by persistently communicating with customers on past-due balances, establishing and executing proactive measures for timely payment.
- Took action to promote prompt payment of debts
- Presented reports on collection activity & accounts receivable statuses
- Effectively handled the management of corporate bank account, including processing payments for customers.
- Managed customer invoices to ensure proper billing procedures were followed.
- Compiled and organized customer account information into spreadsheets
- Enhanced knowledge of proper procedures and employee portal through comprehensive training for sales representatives.
- Observed and recognized potential collection issues by keeping track of overdue accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Sent written notices to customers regarding outstanding balances or delinquencies.
- Established payment arrangements based on individual client circumstances.
- Utilized software programs for efficient account management and tracking progress.
- Improved overall recovery rates through strategic negotiation tactics.
Client Support Specialist - Tier II
Distribution Technology
Charlotte, NC
09.2018 - 10.2021
- Provided client support through various communication channels
- Successfully executed client order placements, coordinating shipments from multiple warehouses via an online system.
- Organized carrier appointments, monitored product logistics to maintain smooth operations.
- Utilized Microsoft Office tools to streamline operations and enhance productivity
- Efficiently handle various platforms such as SAP throughout the workday, showcasing exceptional multitasking skills.
- Enhanced understanding of monthly Profit and Loss statements
- Exhibited keen attention to detail while overseeing payments to guarantee completeness and accuracy.
Customer Service / Store Manager
Advance America
Fort Mill, SC
08.2010 - 09.2018
- Demonstrated strong leadership skills by overseeing daily operations, including opening and closing procedures, while providing clear direction on achieving and surpassing performance goals.
- Developed and delivered monthly training sessions, enhancing employees' knowledge of TTCs and showcasing new services.
- Consistently achieved sales targets by creating an inviting atmosphere for customers, resulting in repeat business and positive recommendations.
- Conducted performance evaluations and provided feedback for growth.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated preparation of external audit materials and external financial reporting.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Accepted and processed customer payments and applied toward account balances.
- Maintained accurate records of customer communications and transactions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Collaborated with team members to achieve monthly collection targets.
- Trained new team members on company policies and procedures.
Customer Service Representative
Key Benefit Solutions
Fort Mill, SC
02.2015 - 02.2017
- Ensured seamless customer service by adhering to a fixed and constant work schedule from home including logins, breaks, and meal times.
- Provided support to individuals seeking information about medical claims related to family members' decease, as well as the scope of their own and their children's healthcare coverage.
- Acquired knowledge of HIPAA protocols and validated incoming callers.
- Provided guidance to individuals on deciphering EOB content and comprehending related charges.
- Utilized escalation techniques to expedite benefit payments and maintained accurate records of payment updates
- Maintaining accurate and up-to-date account records through notation and advisory services.
- Led on- and off-site customer support teams across multiple time zones.
- Resolved customer complaints, ensuring a positive experience.
- Navigated multiple software applications while assisting customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Lamar High School
Arlington, TX05-2007
Skills
- Maintaining high levels of customer service
- Delegating task and following proper procedures
- Financial Management
- Attention to Detail
- Multiple Portal Experiences IE Ariba, SAP, Tungsten, Coupa, P21, etc
- Business Correspondence Writing
- Records Maintenance
- Account Reconciliation
- Customer research
- Call center background
- New Hire Training
- Relationship Building
- Bookkeeping
- Adaptability, learning agility
- Strong Work Ethic
- Proficient in Microsoft Word, Office, Excel & Outlook
- Problem Solving Skills
- Accounting / AR Receivables
- Collection Experience
- Training, Researching, and procedure writing skills
- Conflict resolution techniques
- Risk Management
References
Provided Upon Request
Timeline
Accounts Receivable Credit & Collections Specialist
CIMTEC Automation, LLC.
10.2021 - Current
Client Support Specialist - Tier II
Distribution Technology
09.2018 - 10.2021
Customer Service Representative
Key Benefit Solutions
02.2015 - 02.2017
Customer Service / Store Manager
Advance America
08.2010 - 09.2018
High School Diploma -
Lamar High School