Maura Killips
Kalamazoo
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Aspiring Law School student taking LSAT February 2026.
Overview
2
2
years of professional experience
Work History
Senior Assistant
Gliks
05.2024 - Current
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bag Room Attendant
Chikaming Country Club
06.2023 - 09.2023
- Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.
- Maintained a clean and orderly bag room, ensuring optimal organization and accessibility.
- Displayed consistent professionalism when interacting with both members and non-members alike while providing exceptional customer service.
- Streamlined bag retrieval process for faster service to club members and guests.
Education
Bachelor of Arts - Criminal Justice
Western Michigan University
Kalamazoo, MI04-2026
Associate of Applied Science - Criminal Justice
Southwestern Michigan College
Dowagiac, MI05-2024
Skills
- Problem-solving
- Verbal and written communication
- Decision-making
- Relationship building
- Client interaction
- Professional and mature
- Customer service
Languages
Spanish
Elementary
Timeline
Senior Assistant
Gliks
05.2024 - Current
Bag Room Attendant
Chikaming Country Club
06.2023 - 09.2023
Bachelor of Arts - Criminal Justice
Western Michigan University
Associate of Applied Science - Criminal Justice
Southwestern Michigan College
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