Maura Lam
Bowling Green,KY
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
All Creatures Animal Hospital
09.2020 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Fielded emergency calls and gave immediate emergency care over the phone until a doctor was available to pass them on to.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Checked patient vaccination and health history to keep information current.
- Invoiced patients accurately in line with charging guidelines.
- Entered data from pet records and office visits into computer system.
- Answered owner animal health questions and advised on best care practices.
- Aided with patient referrals to other medical specialists.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Helped patients complete necessary medical forms and documentation.
- Triaged incoming patients in person to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Suburban Medical Center
05.2018 - 08.2020
- Coordinated patient scheduling in respective doctors' calendars, check-in and check-out processes, and payments for billing.
- Assisted with medical coding and billing tasks.
- Contacted insurance companies when needed to determine specifics of coverage for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything negative - pressure, challenges - is all an opportunity for me to rise.
Kobe Bryant
Skills
- Patient Data Processing
- Medical Information Software
- Office Supplies and Inventory
- Appointment Scheduling
- Effective Multitasking
- Workflow Optimization
- Medical Screening
- Pharmacy Correspondence
Timeline
Veterinary Receptionist
All Creatures Animal Hospital
09.2020 - Current
Medical Receptionist
Suburban Medical Center
05.2018 - 08.2020
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