Maura Hill
Administrative Professional
Wake Forest,NC
Summary
A proactive, goal-oriented Office Management and Administrative Professional with 10 years of experience and success in the Client Service industry. I am a highly dependable specialist offering a seasoned and noted sense of work place ethics, expertise in team leadership and optimizing productivity for the company.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
B&W Transmissions
05.2013 - 02.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, analytics and customer service skills to resolve customer concerns and promote loyalty.
- Spearheaded marketing initiatives, by devising strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Administrative Assistant
Mark Jacobson Toyota- Truck Center
11.2012 - 04.2013
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Science - Business Administration
Colorado Technical University Online
Colorado Springs, CO 12.2020 - Current
Associate of Arts - Creative Writing
Wake Technical Community College
Raleigh, NC 05.2001 -
High School Diploma -
Enloe High School
Raleigh, NC 08.2024 - Current
Skills
CRM Software proficiency (ex: Salesforce, AWS, Zendesk etc)
Negotiation and Conflict management
Call Management
Sales Goals Attainment
Teamwork and Collaboration
Business and Sales development
Project Management
Quality Assurance
Credit and collections
Product Knowledge
Account Reconciliation
Skip Tracing Knowledge
Research proficiency
Information Security
Timeline
High School Diploma -
Enloe High School
08.2024 - Current
Associate of Science - Business Administration
Colorado Technical University Online
12.2020 - Current
Office Manager
B&W Transmissions
05.2013 - 02.2024
Administrative Assistant
Mark Jacobson Toyota- Truck Center
11.2012 - 04.2013
Associate of Arts - Creative Writing
Wake Technical Community College
05.2001 -