Maura Hill
Administrative Professional
Wake Forest,NC
Summary
A proactive, goal-oriented Office Management and Administrative Professional with 10 years of experience and success in the Client Service industry. I am a highly dependable specialist offering a seasoned and noted sense of work place ethics, expertise in team leadership and optimizing productivity for the company.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
B&W Transmissions
05.2013 - 02.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, analytics and customer service skills to resolve customer concerns and promote loyalty.
- Spearheaded marketing initiatives, by devising strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Administrative Assistant
Mark Jacobson Toyota- Truck Center
11.2012 - 04.2013
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Science - Business Administration
Colorado Technical University Online
Colorado Springs, CO 12.2020 - Current
Associate of Arts - Creative Writing
Wake Technical Community College
Raleigh, NC 05.2001 -
High School Diploma -
Enloe High School
Raleigh, NC 08.2024 - Current
Skills
CRM Software proficiency (ex: Salesforce, AWS, Zendesk etc)
Timeline
High School Diploma -
Enloe High School
08.2024 - Current
Associate of Science - Business Administration
Colorado Technical University Online
12.2020 - Current
Office Manager
B&W Transmissions
05.2013 - 02.2024
Administrative Assistant
Mark Jacobson Toyota- Truck Center
11.2012 - 04.2013
Associate of Arts - Creative Writing
Wake Technical Community College
05.2001 -