Maura Mata

Monitored customer service activities to ensure that customers receive satisfactory service, answer questions, assist with special needs or requests

Transitioned to lobby clerical December, 2024. Greet and assist guest/clients and provide customer service, provide directions/instructions. Resolve customer complaints and ensure a positive guest experience. Assisting in completing applications in AMPS Database, setting up appointments for clients

• Participate in data cleansing and validation processes to ensure data quality.Maintain the confidentiality of sensitive information
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Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Processed merchandise returns and exchanges.

Division of Welfare and Supportive Services

• handling customer inquiries, resolving complaints, processing orders, and providing product information

• Accurately input text-based and numerical information from various sources into databases, spreadsheets, or other systems.Organize and maintain both digital and paper files, ensuring easy retrieval and access
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