Maura McCartney
Chicago,IL
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
- Sharp and energetic and successful at troubleshooting and handling customer support quickly.
- Sales-oriented travel specialist with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the customer service, inside sales and travel industry.
Overview
12
12
years of professional experience
Work History
Sales Representative
World's Finest® Chocolate
07.2018 - Current
- Secure, organize and oversee high volume fundraisers for Public, Private and Charter Elementary, Middle School & High Schools in Chicago land area
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Consultant
M&M Solutions (Owner Operator)
02.2015 - 07.2018
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Authored detailed work plans to meet business priorities and deadlines.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Educated staff on organizational mission and goals to help employees achieve success..
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
Director of Accounting
One Off Hospitality Group
04.2011 - 02.2015
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Recruited, interviewed, hired and trained accounting staff employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported Accounting Staff with special projects and additional job duties.
- Oversaw high-volume accounting operations with 8 person team focused on efficient budget administration, AP/AR and other financial management needs.
Skills
- Customer Relationship Building
- Problem-Solving Strengths
- Product and Service Knowledge
- Sales Expertise
- Customer Retention Abilities
- Interpersonal Communication Skills
- Client Development and Retention
- Highly organized and structured
- Genuinely cares about people
Interests
Meditation, Self Care & Wellness
Pilates
Avid Reader (mostly classics) & NY Times Crossword Puzzles
Documentaries
Baking
Additional Information
Francesca Restaurants: 2002-2010
Hospitality Industry Experience: The Francesca restaurants.
General Manager:
Responsible for leading and managing a staff of 60+ and ensuring
superb customer service and satisfaction for over 1,000 visiting guests per week.
*Raised in the restaurant industry.
Worked at every level of customer service within the industry since the age of 16.
Timeline
Sales Representative - World's Finest® Chocolate
07.2018 - Current
Consultant - M&M Solutions (Owner Operator)
02.2015 - 07.2018
Director of Accounting - One Off Hospitality Group
04.2011 - 02.2015