Summary
Overview
Work History
Skills
Languages
Timeline
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Maura Ocegueda Carrillo

Anaheim,CA

Summary

Dynamic professional with a strong commitment to client satisfaction and team development.

Overview

7
7
years of professional experience

Work History

Talent Acquisition

SPI
Santa Ana,CA , CA
10.2024 - Current
  • Completed a three-month contract role.
  • Hired efficiently for various roles in a food manufacturing company, including Plant Directors, Ammonia Technicians, QA Managers, and Warehouse Managers.
  • Identified gaps in talent acquisition processes and suggested improvements accordingly.
  • Developed strong relationships with external vendors providing services related to talent acquisition.
  • Researched industry trends to identify new sources of talent acquisition.
  • Maintained relationships with hiring managers to understand their needs
  • Designed an engaging onboarding presentation to streamline the new employee orientation process.
  • Designed a detailed new hire booklet to improve employee orientation.
  • Ensured consistent updates and clear communication with the hiring manager during each stage of the interview process.

Branch Manager

TopTier HR
05.2023 - 10.2024
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Collaborated with internal teams to improve recruitment processes and execute as efficiently as possible.
  • Meet with clients to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Built and strengthened successful relationships with clients and associates
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with clients
  • Developed marketing strategies to generate leads.

Waitress

The Crawfish House
03.2018 - 06.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Branch/ Operations Manager

Core Staffing Solutions
11.2020 - 04.2023
  • Maintained friendly and professional interactions it 40 Active Clients on a weekly base.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Boosted sales and customer loyalty through incentive programs.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
  • Resolved problems with high-profile clients to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Resolved client complaints to maintain high level of satisfaction.

Recruiting Lead

Small Business Growth Alliance
02.2018 - 11.2020
  • Oversee and lead a team of 7 corporate recruiters
  • Team is responsible for the recruitment of roughly 80 new hires per month
  • Manage calendar and interview averaging 40 appointments per day
  • Work closely with management and HR to facilitating on-boarding processes and establishing position-related requirements
  • Partner with HR to outline and define position requirements in accordance with company needs
  • Determine required job seeker qualifications for potential interview by reviewing and evaluating resume and application information
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Maximize team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Train junior recruiters on interviewing and on-boarding strategies
  • Developed opportunities for operational improvements across recruiting programs and implemented changes.
  • Provided dedicated support and guidance to research leaders to help prioritize initiatives.

Skills

  • Operations
  • Performance Review
  • Business development
  • Recruitment Strategies
  • Customer retention

Languages

Spanish
Professional

Timeline

Talent Acquisition

SPI
10.2024 - Current

Branch Manager

TopTier HR
05.2023 - 10.2024

Branch/ Operations Manager

Core Staffing Solutions
11.2020 - 04.2023

Waitress

The Crawfish House
03.2018 - 06.2023

Recruiting Lead

Small Business Growth Alliance
02.2018 - 11.2020

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Maura Ocegueda Carrillo