Maura Parlapiano

• Coordinate Birth to Three eligibility evaluations and autism assessments, manage the schedules of evaluators, social workers (LCSW), and third-party interpreters and translators.
• Collaborate with statewide agencies and service professionals to ensure timely and accurate assessments and evaluations.
• Oversee communication and documentation between third-party service providers, ensuring all required documents are received and processed efficiently.
• Maintain up-to-date and accurate client records in EHR, ensuring all information is current and compliant.
• Serve as a family liaison, managing program participant inquiries and facilitating a smooth and positive enrollment process.
• Monitor transfers of program participants from outside external agencies into the autism program to ensure continuity of care.
• Maintains calendars, schedules, and spreadsheets for all incoming school-age participants, ABA services, and contracted social workers.
• Schedule Birth to Three eligibility evaluations, autism assessments, manage evaluators/Social Workers (LCSW) calendars, coordinating third-party interpreters.
• Coordinate all third-party service providers for the program ensuring all documents have been delivered and communicated clearly.
• Track and record assessment outcomes in the CT Birth to Three System, uploading all documentation to the EHR.
• Supervise 3 team members
• Prepare detailed performance evaluations, offering constructive feedback and recommendations for growth.
• Schedule Birth to Three eligibility evaluations, autism assessments, manage evaluators/Social Workers (LCSW) calendars, coordinating third-party interpreters and translators, negotiating fees, and inputting client data.
• Track and record autism assessments utilizing CT Birth to Three System, uploading all documentation to Rethink, company EH platform.
• Perform client audits identifying deficiencies and recommendations for improvement strategies.
• Manage and submit monthly invoices for the Birth to Three program to the state of Connecticut for reimbursement.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Train, mentor, and oversee employees to ensure smooth store operations.

• Assist customers, handle complaints, and ensure a positive shopping experience.

• Monitor inventory, set up displays, and ensure merchandise is well-stocked.

• Assist with ordering inventory and manage shipments.

• Process transactions, oversee registers, and handle daily end of day sales reports.

• Ensure the store is ready for business at opening and properly secured at closing.

• Assist full-time store manager with scheduling employees to maintain adequate coverage.

• Ensure store policies, safety protocols, and company procedures are followed.

• Led day to day office management and operations.
• Maintained and optimized calendars and coordinated travel arrangements for the CEO, COO and CFO.
• Coordinated company sponsored events and conferences overseeing logistics, vendor relationships and participant participation.
• Performed clerical duties to include managing incoming and outgoing mail, filing, and answering and routing incoming calls to appropriate parties.

• Provided primary customer support for inquiries related to term and whole life policies.
• Advised clients on the specifics of insurance plan benefits, including coverage details and exclusions.
• Onboarded new employees by educating them on the features and benefits of various insurance plans.
• Processed death notifications with sensitivity and attention to detail.
• Conducted detailed research on insurance plans and benefits to support internal teams and inform clients.
• Managed policy change requests, ensuring timely and accurate implementation of modifications.