Maura Stone
6204 Quintard Road Jamesville,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Currently, a results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
20
20
years of professional experience
Work History
Director of Field Operations
Shelf Engine
02.2021 - Current
- Defined comprehensive strategy and execution roadmap for national field team of inventory and customer service associates.
- Developed training programs and materials for employee use in liaising with grocery and retail stores.
- Planned, executed and managed pilots, including budgeting.
- Increased operational efficiencies by implementing process improvements and streamlining operations.
- Supervised team of regional managers, oversight of nationwide workforce.
- Worked with cross-functional teams to establish best practices and launch effective strategies.
- Served on leadership team as subject matter expert of field operations strategy and execution.
- Assisted in development of universal strategy for company.
- Demonstrated flexible and skilled ability to pivot, refocus, and change direction in highly fluid start-up atmosphere.
Territory Operations Manager (Upstate New York)
Weight Watchers International
10.2008 - 06.2020
- Oversaw daily operations, process improvement, and overall profitability of territory including six retail stores and 50 auxiliary locations.
- Executed delivery of branded, member-centric experience through team of 180 studio team members in 23 counties in Upstate New York.
- Inspired, engaged, and motivated both in-person and remote teams through effective communication.
- Led by example to grow, retain, and satisfy member base through elevated client experience.
- Positively impacted employee performance through effective change management, one-on-one coaching and identification of top performers to produce and implement strategic peer mentorships.
- Recruited, hired, trained membership and product sales skills, and retained top talent.
- Provided employee and workshop performance management, communication, developmental coaching, and engagement.
- Executed fiscally responsible decisions that enhanced profitability, efficiency, member retention and satisfaction.
- Ensured company standard application in daily operations and procedures.
- Analyzed statistical data regarding efficiency, product sales and service metrics.
- Demonstrated ability to act locally while remaining cognizant of overarching company objectives, including brand standards, real estate strategy, local marketing, product sales, product launches, and member retention.
- Identified issues, challenges and improvement opportunities for corporate point-of-sale system.
- Contributed to evolving state of technology development, communications and training.
- Appointed covering territory manager in vacant markets.
Franchise Acquisition Project Manager
Weight Watchers International
10.2008 - 06.2020
- Project managed corporate acquisitions of franchise-owned locations across United States.
- Evaluated business model and implemented changes to ensure increased productivity and cost oversight.
- Analyzed, planned and supervised transition of local staff, business processes, and customer base to corporate holding.
- Ensured staff and customer retention during transition.
- Worked alongside franchise owners to secure seamless and successful transfer of ownership.
- Partnered with cross functional teams to determine projected business trajectory and implement change to maximize results, if necessary.
- Developed policy and procedure manuals for future franchise acquisitions.
Multi-Office Branch Manager
Manpower Inc.
04.2007 - 10.2008
- Tapped as branch office manager for international staffing firm.
- Performed outside sales activities, including high-level client sales presentations.
- Managed all payroll processing.
- Interviewed, recruited, hired, and trained new associates, office staff, and professional applicants.
- Assumed accountability to various government agencies for new hire paperwork completion and accuracy.
- Prepared yearly budgets for three locations and oversaw profit and loss statement reconciliation.
- Achieved year-over-year sales increases in three company offices.
Regional Sales and Operations Manager
LA Weight Loss
10.2003 - 10.2006
- Acted as regional sales and operations manager for 24 Upstate New York weight loss centers generating over $13,000,000 in annual revenue, including yearly budgeting and forecasting.
- Supervised and managed four area managers and indirectly oversaw staff of 120 store managers, sales consultants, and weight loss counselors.
- Attained regional growth year-over-year sales figures.
- Hired, trained, and motivated geographically diverse staff.
- Selected and mentored numerous employees to promotion within company.
- Ensured adherence to all operational policies and procedures, implemented new policy changes as necessary.
- Managed profit and loss statement reconciliation.
- Resolved all client complaints, minimized refund requests.
Education
Bachelor of Science, Business Administration -
Le Moyne College
Syracuse, NY08.1993
Skills
- Productivity Improvement
- Risk Management
- Procedure Development
- Project Planning
- Work Flow Planning
- Logistics Management
- Financial Administration
- Data Analysis
- Schedule Management
- Resource Allocation
- Strategic Planning
- Budget Administration
Websites
Timeline
Director of Field Operations
Shelf Engine
02.2021 - Current
Franchise Acquisition Project Manager
Weight Watchers International
10.2008 - 06.2020
Territory Operations Manager (Upstate New York)
Weight Watchers International
10.2008 - 06.2020
Multi-Office Branch Manager
Manpower Inc.
04.2007 - 10.2008
Regional Sales and Operations Manager
LA Weight Loss
10.2003 - 10.2006
Bachelor of Science, Business Administration -
Le Moyne College
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